Sonnet Auto Insurance Reviews

Without any info or email or letter, my insurance went from 279 to 717 and They don't have the customer service to talk right. All they say is go to your Portal and hit cancel if you want. And when I go to my portal it says Call to cancel. I find this to be a hoax. They are literally stealing their clients. No email or letter stating that the Economical Insurance company now owns Sonnet. So sad to see that they don't want to retain their customers.

By the time it came to my attention they had cancelled my insurance giving me 3 weeks notice and would not allow me to even pay it in full for the term, on top of that I had planned to store one of my cars for the winter and was not allowed to change my policy forcing me to pay full price for last 3 weeks.

Everything was okay until I was involved in an accident (FAULT) and I had to make a claim. No rental was provided until the claim was approved which was never. Very unprofessional and they communicate with me through email. Trust me it not worth signing up with this insurance company... I was so frustrated to the point I got tired of emailing back and forth with them. No claim was filed and now I have to pay for the cost and storage tow of my car as the lady told me. Finding every possible way to deny a claim and save money. Trust me - save your money. NEVER even think about signing up with them.

I was a happy sonnet customer for going on three years until I got a letter in the mail explaining that my policy would not be renewed. No claims, tickets or anything in that time. I contacted them and they claimed to have sent an email to me and I failed to respond within 30 days. I have combed through my inbox and the email simply does not exist. Their customer service "hero" whom I was on the phone with claims to have completed a forensic evaluation to say that the email was in fact delivered. They have spent more time arguing and trying to prove this email than actually providing any type of assistance and still refuse to continue my policy. I was invited by the agent to bring my concerns to the Sonnet ombudsman, but have had no luck reaching them going on two weeks after multiple calls and emails.

I have been happy with Sonnet for 3 years and all of a sudden I received a letter stating my policy will not be renewed because I did not respond to them in a timely matter. They reasoned that they sent me an email and I did not respond to them within 30 days. Thing is the last email I got from them was 2 months before they claimed to have sent this one. So, after 3 years with no claims and no missed or late payments they don't want me as a customer. I was told that I could get a new quote and reapply as a customer, but that would make my rate increase by $170/m which more than doubles my premium. I will now be taking all of my policies elsewhere.

I was with Sonnet for almost a year, while I was with them I had no new tickets/claims/accidents and they just decide to cancel me with no reason at all! I can’t believe I wasted my time with them. Sonnet is also known to give you a great low price your first year with them, and once it’s time to renew they’ll up your price without reason. Please do not waste your time with them.

Beware! Worst insurance company. I strongly dislike their service. It's been 38 days and my claim is still “under investigation”. No rental car was given to me saying that it cannot be provided until the claim is approved. Major cons: - Cancelling policies by giving inappropriate reasons. - If you call them, the average waiting time is more than an hour approximately. - The customer service representatives are very unprofessional and lack knowledge of almost everything. - Finding every possible reason to deny a claim and save money. - No linkage/communications between their departments (Adjustors/Underwriting/Customer service). You tried contacting any of them, they will come across the same answer: No status on your file yet. - Big raise in monthly instalments after having even a small claim. - Delaying the processing of claims enforcing the clients to do the required repairs on their own.

Beware, please!!! Got a quote for home and auto insurance. Saved it. Was happy as it stated well for 45 days. Went and cancelled my insurance with my older company. Was about to buy. Website crashed. Called and emailed, got an irrelevant response from the tech support 24 hours later. Went again and did quote again just to see it mysteriously increasing. Called them again and asked to provide me with the first quote that was supposed to be good for 45 days. Nope! Once you requote, you are done. I explained that I wanted the first quote and the reason why I requoted was that your website is falling apart. What kind of product do you offer to people when you do not stand behind your words? What is the point in 45 days locking price, when you cannot provide it even after 5 days? Is this the company that I would want to trust my cars and home? No! You lost me as a customer. A poor experience, poor product and unhelpful. Extremely dissatisfied and disappointed with a lack of intention to help.

Wow. I experienced discriminatory rude, service at Sonnet today. I live in a North Hamilton rural community, and my mailing address does not match my residence as for most people in small towns that do not have easy access in the winter. Sonnet refused to quote me on the premise of my residence address not matching my rural P.O. Box (given to me by the Ontario government) Sonnet simply told me I can go somewhere else if I want. I received a feeling that this COMPANY DOES NOT NEED YOUR MONEY. THEY CAN PICK AND CHOOSE THEIR CUSTOMERS. Which is fine, until you have a claim with a car insurance company that is too good for their current or potential customer. Very disappointed. Is that right? Is this professional?

This company is one of the typical insurance that will do everything in their power to not pay anything for a claim. I was recently in a not-at-fault accident and claimed the damage under this company. I went to 3 different certified collision autobody shops and got quoted at around $4000 on average with $3500 being the lowest. They asked me to take it to Carstar where they only take photos of the bumper and not underneath the car where the most damage is at Muffler and Intermediate Pipe. The adjuster came back with an estimate and refused to pay for the damaged tailgate and only the muffler part was included - total estimate was $2000 which only includes the muffler at $600 and bumper and I would have to pay a betterment fee of 75% at $600 and the muffler itself is $600. I said I would like to have it done in another autobody shop and they told me "We will only pay $1500 wherever you want it done." I told them I would like the muffler and intermediate pipe return to the condition prior to the accident - I don't need a new part, I don't care if they decide to smelt the parts back together but I am not paying a single nickel for a not-at-fault accident. Seriously, I was rear-ended and was victimized and they decide to victimize me even more. I intend to report this company to the Alberta insurance council for unethical business practice.