Sonnet Auto Insurance Reviews

I had insurance for 3 years. No claims no tickets. I got an email asking to fill the insurance application. Sent the mail via FedEx within the time frame. Logged into my account and it says my insurance won’t be renewed because they didn’t receive the information within the time frame that was given to me. I initially switched to Sonnet because their rates were a lot better than my previous company. They took my premium for two cars for 3 years and probably decided that they can’t keep insuring me at this price and can’t double my rate either instead they cancel. Hopefully, someone decides to sue this scam company. I heard from a friend when it comes to claiming it’s a nightmare dealing with them as they will try everything they can to not pay the claim.

Without any info or email or letter, my insurance went from 279 to 717 and They don't have the customer service to talk right. All they say is go to your Portal and hit cancel if you want. And when I go to my portal it says Call to cancel. I find this to be a hoax. They are literally stealing their clients. No email or letter stating that the Economical Insurance company now owns Sonnet. So sad to see that they don't want to retain their customers.

I have been happy with Sonnet for 3 years and all of a sudden I received a letter stating my policy will not be renewed because I did not respond to them in a timely matter. They reasoned that they sent me an email and I did not respond to them within 30 days. Thing is the last email I got from them was 2 months before they claimed to have sent this one. So, after 3 years with no claims and no missed or late payments they don't want me as a customer. I was told that I could get a new quote and reapply as a customer, but that would make my rate increase by $170/m which more than doubles my premium. I will now be taking all of my policies elsewhere.

I switched to Sonnet from my group carrier due to price. However, this is a bait and switch tactic as my premiums for both years I’ve been with them have almost doubled and are now higher than my other carrier, all with no tickets or claims.

Had a policy for one year with no claims, tickets, nothing. The monthly rate has increased $100 over the year. Insurance companies are bloodsuckers, so you expect to be milked, but this is insane.

I was with Sonnet for almost a year, while I was with them I had no new tickets/claims/accidents and they just decide to cancel me with no reason at all! I can’t believe I wasted my time with them. Sonnet is also known to give you a great low price your first year with them, and once it’s time to renew they’ll up your price without reason. Please do not waste your time with them.

I chose Sonnet due to the simplicity of their online set-up, monthly payments, competitive rates and email communication. All went well in the beginning. Eight months in I had to file a glass claim to replace the front windshield on my Corvette, my first glass claim in 30 years. They stalled, tried to substitute after-market glass, which didn't exist, wanted to use glass from a lower-trim model and, finally, told me that they would not pay the full price for the correct part plus installation. Long story short and 12 days later my glass installer finally talked to the right level of management and the job was completed. My claims record for both home and auto insurance is spotless, save for the recent glass claim. Has been for 30 years. Come time for renewal and my auto policy increases by 12% and my home owner's by 186% - yes that's right, no claims and no changes from the previous year. I requested an explanation, in writing, they told me that they couldn't do that, not their policy, please call customer service or I could cancel my policies online. I'll let you guess what I did.