Sonnet Auto Insurance Reviews

They fought with me overvalue of my Benz. I’m even the person who got rear-ended. If you haven’t done your taxes, they void payouts. Horrible company to deal with. Don't invest in their coverage, it's a scam. My corporation is going to struggle with this insurance company. Really really disappointed with their customer service. If I don't see cheques soon, I’ll switch insurance in October next year.

I signed with Sonnet for ease of use and low rates. In the first year, I had a claim for a stone in the windshield (repair). Got quickly settled, valued at $123.00. Upon renewal, my home insurance went up by 29%, while the car insurance went up by 300%. Not an error! 300% (close to $1,000 increase)! And the only explanation I got was that it was because of that particular claim. One good thing about Sonnet: you can get out without penalty at any time. Lesson learned: don't have any claim with Sonnet!

Do not go with this company. I’ve had a claim going for 5 months now, I’ve emailed, phoned, did all I could, never got a reply. The collision was not my fault and I still ended up paying because they would not deal with anything and I needed my truck fixed. If I could afford to sue this company I would. Stay very clear away from them. I hope their business goes under.

Very very disappointed by their customer service. I had full/coverage maximum insurance, cost me an arm and a leg. I had a hit and run accident and after much effort was able to reach them by phone. I was directed at an auto shop, was assured everything would be taken care of. After a couple of weeks of no response from them, I finally was told that they will not be covering the cost of repairs, no apparent reason. Now I am stuck with a history of the insurance claim and no work that was done by them. I wish there was a law that would prevent such scams and fraud and keep the company accountable for their actions.

This company is one of the typical insurance that will do everything in their power to not pay anything for a claim. I was recently in a not-at-fault accident and claimed the damage under this company. I went to 3 different certified collision autobody shops and got quoted at around $4000 on average with $3500 being the lowest. They asked me to take it to Carstar where they only take photos of the bumper and not underneath the car where the most damage is at Muffler and Intermediate Pipe. The adjuster came back with an estimate and refused to pay for the damaged tailgate and only the muffler part was included - total estimate was $2000 which only includes the muffler at $600 and bumper and I would have to pay a betterment fee of 75% at $600 and the muffler itself is $600. I said I would like to have it done in another autobody shop and they told me "We will only pay $1500 wherever you want it done." I told them I would like the muffler and intermediate pipe return to the condition prior to the accident - I don't need a new part, I don't care if they decide to smelt the parts back together but I am not paying a single nickel for a not-at-fault accident. Seriously, I was rear-ended and was victimized and they decide to victimize me even more. I intend to report this company to the Alberta insurance council for unethical business practice.