Cancelled
by Maemaejunior on Sep 25, 2023
1 out of 5 stars
Worst insurance company I have ever dealt with. I canceled my insurance policy over the phone with a representative two months before the renewal date. I then had to speak to another representative to cancel it. I also emailed the company twice to confirm the cancellation. Just received notice that they have sent my file to collections. For fees after cancellation. Unbelievable.
I did car insurance with sonnet 102 days ago.
And just canceled it with no hustle. I canceled because I sold my car and I am not getting a new one for the rest of the year for sure.
I had paid the first payment and 2 others (a total $602).
Based on the time with this insurance, I owed $614. (They have a simple table that explains this calculation)
After canceling my fee is missing balance from calculations 614-602 and I got charged $12 as my cancellation fee.
I don’t get what others are doing wrong, why do you have such hate? My experience was as good as it can be.
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
I was with Sonnet for 2 years and cancelled due to a better rate with another insurer. When renewal came it said to cancel by June 18th so I cancelled June 16th and paid the month of June for insurance. Good thing I screenshotted that I cancelled my insurance, as I got a notice in the mail saying I RENEWED. While the customer service was friendly, It took multiple emails and over a month for them to get back to me. I had to PROVE I had insurance somewhere else. The entire process was ridiculous. After almost 5 weeks it was stated that it was “sorted” and I would receive 147$ refund in 5-10 business days since July’s insurance amount also came out of my account. 3.5 weeks later I only receive 16$ as a refund and they apologized stating the other 131$ was the “short rate cancellation fee” apparently because I cancelled 2 days before the exact day my policy was up although I already paid for June and they also still took my money for July’s insurance. I am still dealing with this issue. I will NEVER recommend Sonnet insurance.
I already PRE PAID IN FULL for a year and yet they proceeded to take out money for a non-existent policy after I already cancelled it and refused to follow up after several calls. Terrible experience!
On September 15, 2021, we cancelled our renewed car auto insurance policy and the home insurance policy started date October 3, 2021.
On October 12, 2021, we have gotten two registered letters from Sonnet Insurance. Sonnet wants us to pay for renewed policies that were cancelled 18 days in advance.
We found out that Sonnet Insurance on October 3, 2021, tried an unauthorized attempt to take money from our visa card for car auto insurance policy and our home insurance policy started date October 3, 2021, those were cancelled by us on September 15, 2021. In our opinion, it is a theft attempt. We were lucky. Visa changed Visa card before that attempt.
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
I cancelled my policy with them a month before my renewal date, however, they still took a payment, when I called them on it they reversed it, but 4 days later took the payment again. When I called them on it they tried to blame me, I said how is a month prior to renewal, not long enough. Crooks, stay away from them. They also raised my yearly rate by almost 1000 dollars, without reason or notice.
My Dad passed away in March 2021. We cleaned up his estate and closed off any bills he had owing. Sonnet sent a collection agency after one of his policies (he had 2) in late July. They claimed they tried to reach him at his (disconnected number) in May for the payment. I thought I was done dealing with my Dad’s death but Sonnet just keeps reminding me he’s gone. Awful.
So I get this job, they tell me I need to inform Sonnet that I will SOMETIMES have a client in my car. I call sonnet and they start this whole issue saying it’s business use and against policy etc. Even though my job assured me that this is not the case and it’s never been a problem. Rather than CALL me to discuss options, I am EMAILED this letter telling me I have 5 days to find new insurance. It was the rudest, uncompassionate, disrespectful customer service communication I have ever received! What if I didn’t check my email? What if it went into Junk? What if I decided to not take the job? What about my ability to contribute to any decision? What type of customer service is this?? Sonnet’s actions have displayed that they feel customers are disposable and insignificant.
They cancelled my policy after 2 days they charged me one full month and they did not refund it!
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They Cancelled our insurance for something that wasn`t relevant to our policy! We called & spoke with an agent & they looked at our policy & said that they didn`t see anything wrong. They asked us to sent a drivers abstract report for each driver & they would review our policy. I spent money for the reports & sent them as I was told. I emailed 3 different times & they never responded to any of my emails. They are not a very professional insurance company to deal with!