Sonnet Auto Insurance Reviews

I had insurance for 3 years. No claims no tickets. I got an email asking to fill the insurance application. Sent the mail via FedEx within the time frame. Logged into my account and it says my insurance won’t be renewed because they didn’t receive the information within the time frame that was given to me. I initially switched to Sonnet because their rates were a lot better than my previous company. They took my premium for two cars for 3 years and probably decided that they can’t keep insuring me at this price and can’t double my rate either instead they cancel. Hopefully, someone decides to sue this scam company. I heard from a friend when it comes to claiming it’s a nightmare dealing with them as they will try everything they can to not pay the claim.

I got an email stating I have to submit OAF 1 within 30 days or my insurance policy will not be renewed. I did all the paperwork with the necessary documents to send it via Canada post. When I gave them my document mail, Canada post representative said the address they hold for Sonnet is not what I wrote on the mail. I showed them the email which stated the address and Canada post representative said it’s not the correct address we have and if I have to continue with what is mentioned in the email, they are not sure of the delivery of mail. Since their database doesn’t have the address that sonnet sent me in email. It was suspicious but I ignored it thinking if it didn’t go to the right address it would return to me. I got the letter from sonnet stating they are cancelling my renewal because they didn’t receive my mail. So where did the mail go? I didn’t receive it back which means it’s delivered to the correct mailer. And sonnet said they didn’t receive my mail. Totally because I didn’t make any claim for two years? Scam company.

Without any info or email or letter, my insurance went from 279 to 717 and They don't have the customer service to talk right. All they say is go to your Portal and hit cancel if you want. And when I go to my portal it says Call to cancel. I find this to be a hoax. They are literally stealing their clients. No email or letter stating that the Economical Insurance company now owns Sonnet. So sad to see that they don't want to retain their customers.

Got an email last night stating the following: "We’re unable to renew your Sonnet Insurance auto policy... as we can no longer provide you with coverage. Your policy will be cancelled on December 29, 2019. We care that you’re always protected. Please be sure to find new coverage before your cancellation date. Sonnet Customer Service" Out of the blue. I've had them for less than a year and I made a hail claim because there was over $8000 damage to my vehicle and that is it. I've had no tickets, no accidents, nothing. NOT IMPRESSED

By the time it came to my attention they had cancelled my insurance giving me 3 weeks notice and would not allow me to even pay it in full for the term, on top of that I had planned to store one of my cars for the winter and was not allowed to change my policy forcing me to pay full price for last 3 weeks.

I am currently reading all the sudden cancellations without verbal notice, which then give you a bad rating and joke your insurance rates. My family had no claims all payments in time and sudden cancellation without notice, stating it does to others, “ risk that the application. Was submitted by a broker/ agent not contracted” This is fraudulent on sonnet’s part I am looking into legal action, and for others, I believe Ctv news should be aware and the public should know. Also, the better business bureau needs to be connected to investigate this fraud of a company.

I was a happy sonnet customer for going on three years until I got a letter in the mail explaining that my policy would not be renewed. No claims, tickets or anything in that time. I contacted them and they claimed to have sent an email to me and I failed to respond within 30 days. I have combed through my inbox and the email simply does not exist. Their customer service "hero" whom I was on the phone with claims to have completed a forensic evaluation to say that the email was in fact delivered. They have spent more time arguing and trying to prove this email than actually providing any type of assistance and still refuse to continue my policy. I was invited by the agent to bring my concerns to the Sonnet ombudsman, but have had no luck reaching them going on two weeks after multiple calls and emails.

I have been happy with Sonnet for 3 years and all of a sudden I received a letter stating my policy will not be renewed because I did not respond to them in a timely matter. They reasoned that they sent me an email and I did not respond to them within 30 days. Thing is the last email I got from them was 2 months before they claimed to have sent this one. So, after 3 years with no claims and no missed or late payments they don't want me as a customer. I was told that I could get a new quote and reapply as a customer, but that would make my rate increase by $170/m which more than doubles my premium. I will now be taking all of my policies elsewhere.

I was with Sonnet for almost a year, while I was with them I had no new tickets/claims/accidents and they just decide to cancel me with no reason at all! I can’t believe I wasted my time with them. Sonnet is also known to give you a great low price your first year with them, and once it’s time to renew they’ll up your price without reason. Please do not waste your time with them.

I chose Sonnet due to the simplicity of their online set-up, monthly payments, competitive rates and email communication. All went well in the beginning. Eight months in I had to file a glass claim to replace the front windshield on my Corvette, my first glass claim in 30 years. They stalled, tried to substitute after-market glass, which didn't exist, wanted to use glass from a lower-trim model and, finally, told me that they would not pay the full price for the correct part plus installation. Long story short and 12 days later my glass installer finally talked to the right level of management and the job was completed. My claims record for both home and auto insurance is spotless, save for the recent glass claim. Has been for 30 years. Come time for renewal and my auto policy increases by 12% and my home owner's by 186% - yes that's right, no claims and no changes from the previous year. I requested an explanation, in writing, they told me that they couldn't do that, not their policy, please call customer service or I could cancel my policies online. I'll let you guess what I did.