Sonnet Auto Insurance Reviews

So I get this job, they tell me I need to inform Sonnet that I will SOMETIMES have a client in my car. I call sonnet and they start this whole issue saying it’s business use and against policy etc. Even though my job assured me that this is not the case and it’s never been a problem. Rather than CALL me to discuss options, I am EMAILED this letter telling me I have 5 days to find new insurance. It was the rudest, uncompassionate, disrespectful customer service communication I have ever received! What if I didn’t check my email? What if it went into Junk? What if I decided to not take the job? What about my ability to contribute to any decision? What type of customer service is this?? Sonnet’s actions have displayed that they feel customers are disposable and insignificant.

I’ve been with them almost 3 years they said they sent a renewal form through email but I can’t find it in there and I haven’t had to do one before with them. I get a letter in the mail saying my policy is cancelled cause I didn’t fill out a form I didn’t know I had in my email...When I called it took 45 min to speak to someone and she basically said too bad nothing she can do go find a new company... That’s how someone who never misses a payment and never had a claim gets treated... Just disgusting!

I signed with Sonnet for ease of use and low rates. In the first year, I had a claim for a stone in the windshield (repair). Got quickly settled, valued at $123.00. Upon renewal, my home insurance went up by 29%, while the car insurance went up by 300%. Not an error! 300% (close to $1,000 increase)! And the only explanation I got was that it was because of that particular claim. One good thing about Sonnet: you can get out without penalty at any time. Lesson learned: don't have any claim with Sonnet!

The whole issue is over $64.
I got a huge renewal increase with zero changes to the car or drivers. I asked to cancel early to move to another company and was told I would get a refund of $64. Seemed reasonable with a month left.
Day after cancellation they tell me I won't be getting the $64 and BTW, I also owe another $24. I was told their agent made a mistake and they won't stand behind it.
Yes, we are arm wresting for $64. Just imagine what would happen if you "made a mistake" telling them something about coverage. They would cancel you in a heartbeat.

I have been insured with Sonnet for less than a year. My boyfriend and I bought a second vehicle and I went to add it and him to my policy. I added him and suddenly it popped up on the screen that my policy was being cancelled as of Oct. 26. No explanation or anything. I was freaked out so luckily customer service was still open. Apparently, they wouldn't insure him even as an occasional driver because of 1 minor 50% at-fault accident claim in 2016 and one cancellation for non-payment, which is silly. But instead of just saying - hey you can't add this driver, they try to cancel your insurance with no explanation unless you call in. Then you wait on hold for forever before anyone answers. I waited for 20 minutes and then hung up the second time I called. The customer service representative was very helpful and friendly, just the company itself I am not impressed with at all.