Sonnet Auto Insurance Reviews

Do not deal with this company. Their customer service is zero. I had a terrible experience just updating my policy.

They Cancelled our insurance for something that wasn`t relevant to our policy! We called & spoke with an agent & they looked at our policy & said that they didn`t see anything wrong. They asked us to sent a drivers abstract report for each driver & they would review our policy. I spent money for the reports & sent them as I was told. I emailed 3 different times & they never responded to any of my emails. They are not a very professional insurance company to deal with!

Worst insurance company I have ever dealt with. I canceled my insurance policy over the phone with a representative two months before the renewal date. I then had to speak to another representative to cancel it. I also emailed the company twice to confirm the cancellation. Just received notice that they have sent my file to collections. For fees after cancellation. Unbelievable.

The agents have no clue what they are doing only try to direct you to go online.

Twice now my renewal has been "frozen" and unable to be processed. Their IT team is useless which is extremely sad for an "online" insurance company.

They take no ownership for these issues... Simply just say "they are working on it"... Meanwhile, your insurance has expired and you can't drive your cars due to their error (i am not joking and/or exaggerating)

Stay away from them at all costs!

The system is cumbersome and fails when you need it. Then no backup to resolve it except in m-f business hours. Then rate jumped 55% on renewal. Even though no tickets or claims. Thought must be doing something wrong, but customer service answered, "well, that's the rate".. useless.

I received notice my policy would be cancelled August 2nd as a result of them not having Proof of Active Status for my driver's license. I contacted them and provided this info, a week later I received a renewal notice and my rates had doubled to over 400$ a month, the same day I received a second cancellation notice with no reason stated. They then proceeded to cancel my policy on July 2nd with no notice to me, leaving me uninsured on a brand new $60k vehicle, for almost a month before I noticed. I have nothing positive to say about this company whatsoever, customer service is useless and knows about as much as the consumer, upper management plays phone/email tag with you for weeks on end with no resolution to any problems. Buyers beware. Avoid this company at all costs regardless of how good of a price they may offer, I'd been insured with Sonnet for 4 years at a very reasonable rate, no claims, no tickets, perfectly clean record, and they doubled my rates with no explanation.

I have had an auto policy for just under a year. I've NEVER had an accident, claim, missed payment, or even a ticket. I happened to log onto my account online one day, only to see a large notice on my homepage stating that my policy has been cancelled and I cannot make any changes. There was no explanation offered as to why they cancelled it (I truly cannot think of a single thing that would trigger a cancellation. Absolutely nothing about my policy or driving record has changed this entire time). But the more infuriating part is that they made no attempt to contact me to inform me. No letter, no email, no phone call. I would have been driving around illegally uninsured this entire time with no idea if I didn't just happen to log onto my account one day. I called their customer service line, and the representative (not a licensed advisor) couldn't provide me ANY information about the cancellation other than "we can no longer provide coverage that meets your needs"... how is that possible in the middle of the year, when I've not requested any changes to my policy or had any change in driving record?? Considering the immediate cancellation, I tried to confirm that they would not withdraw a payment for next month and that I would be refunded for the final month that I already paid, only to be told that that was not possible. When I asked to speak to a higher level of management about the issue, I was told that would also not be possible. I am tempted to take legal action against this crook of a company.