Sonnet Auto Insurance Reviews

Everything was all fine and dandy, I was happy with the rates. Soon as I missed a payment after three years of not missing one, they sent me cancelation warnings and I kept trying to email the same email they were emailing me from telling them to try to take the money out but it wasn't working. Finding the number for sonnet online was nearly impossible. My policy got canceled and the day of the cancelation they took the money they owed from me when they could have just kept the policy going by taking the payment I missed out of my account.

Trying to get a new policy was a nightmare. They kept sending back the application as incomplete and I got help from several representatives all saying okay its good now, just try re submitting it. Three weeks and 5 applications later they finally just ghosted me. Your the absolute worst. Wasted my time and treated me like shit after I was a faithful customer for three years grrr

Don't mess with them. In the second year they increase the payments very much.
Customer service is useless. You won't be able to get a discount from them.
Try more popular insurance companies. They have better coverage and lower costs.

No picking up calls in time. No work done perfectly and showing to others while needed any estimate. Increasing price to much not justifiable. Very annoying behaviour of agents many times.

Never use Sonnet Insurance as your auto insurance provider per my experience. Their system makes change to your account without your consent (it is illegal). Their system automatically increase your premium amount without any notifications until you receive an email noting "the change has been made" or you log into your account. Their system removes your name from the policy without notifying you which means you won't have coverage in case of car accident due to their systems issues. If you want to cancel the policy immediately because of the mess, their agents will tell you they would use the incorrect high premium amount for calculating the cancellation fee even though they admitted it's their fault. Also, they will charge you 2 months payment in advance which is unusual with other insurance companies. I had such a BAD experience with this company. My advice is DON'T TRY.....

Great example of "you get what you pay for". They have lower rates, but you pay for it in other ways if you have a claim. Having an adjuster that doesn't answer calls or emails made it impossible to get a rental car (even though it was included with the insurance) after being rear ended. Car is getting repaired, but having to miss several days of work and pay a deductible for a not-at-fault accident is ridiculous. Though friendly, the people who answer calls say they have no way of helping- it's up to the non-responsive adjuster to approve the rental car. Being left stranded without a vehicle for several days without an adjuster to help has made this experience much more stressful. Save yourself some money and go with a reputable company, even if it means paying a bit more in premiums. It will pay off in the end if you ever make a claim.

The industry as a whole is monopolistic. I bought a brand new car and had it insured with Sonnet. The payment went through with no issues. I had a clean record, no claims, and or tickets in over 22 years. However for some reason, sonnet cancelled my insurance. I called them and they said they tried contacting me by email because they could not withdraw from my account. I called the bank and they said your account was fine and Sonnet was not withdrawing. I told Sonnet that I was willing to pay the lost amounts and get it settled with my bank. They said they could not and jacked my insurance. I tried to get another quote with other insurance providers and because of this issue of no fault of mine, they all bonded and monopolized against me. Sonnet corrupted my record and does not care. Stay far away from Sonnet.

I took my car to a shop I preferred and got very low interaction/communication from my adjusters. They would only follow up if I reached out to the Ombudsman. It's been over a year and they want to reveiw my file again.

Will just cancel for a non payment, even if you can make the payment and it's a processing issue. Cannot make early payments, will continually argue. Canceled my policy for a bank communication error and told me there was nothing they could do when I was trying to just make the payment since their recurring system caused my account to think it was fraud. Horrible service, no one to contact half the time. Now making it harder for me to get new insurance from a competitor, and are showing I'm a non paying customer which raises my risk setting when I've been trying to make either early or make up payments when the recurring schedule didn't work. Never received their registered letter which they just say was sent out, and the only emails I got regarding the time period associated was about an alumni offer.

This company is a waste of money!!! I been a with them for 3 years and they decided to cancel my insurance on me for no reason at all. I have NO tickets, no accidents, all my payments have been paid ON TIME. I got told right by sonnet to do a new quote for my new inquiry, i do so and half way through my quote they turn around and cancel my insurance!!!! Now i am missing work because they fooled around with my insurance. I do NOT recommend going with this company I have never heard ANYONE I know with them have positive reviews. They will literally do what ever they can to not pay our an insurance claim, people are having to take them to court in order to get their entitled claims, etc!!! This company is a complete joke. Guess thats what I get for using a “online only” company. Lesson learned!! Save your time and money and look elsewhere!

Do not deal with this company. Their customer service is zero. I had a terrible experience just updating my policy.