Insurance customer service is a joke
by sameer on Sep 30, 2023
1 out of 5 stars
Car Insurance Reviews
Sonnet Auto Insurance Reviews
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(154 reviews)
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They Cancelled our insurance for something that wasn`t relevant to our policy! We called & spoke with an agent & they looked at our policy & said that they didn`t see anything wrong. They asked us to sent a drivers abstract report for each driver & they would review our policy. I spent money for the reports & sent them as I was told. I emailed 3 different times & they never responded to any of my emails. They are not a very professional insurance company to deal with!
Worst insurance company I have ever dealt with. I canceled my insurance policy over the phone with a representative two months before the renewal date. I then had to speak to another representative to cancel it. I also emailed the company twice to confirm the cancellation. Just received notice that they have sent my file to collections. For fees after cancellation. Unbelievable.
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Very poor customer service, no organization. Played games and gave me the run-around and misdirected my calls and gave me wrong emails and wrong employee names while I was trying to get any form of communication going.
It's pretty much non-existent. Good luck trying to talk to someone when you need them.