Sonnet Auto Insurance Reviews

Everything was going great tell I made a claim 10 months into my first year with Sonnet. My car got hit while it was parked so it wasn’t my fault. Cops came took a statement. I did everything I was supposed to do. It is March 28, 2020, I made my claim Nov 21, 2019, and I still never heard from Sonnet after many attempts to contact them. Every time I call the claims team they tell me they don’t have my file and give me an email of who does. This guy never gets back to me. I ended up paying for an accident out of my pocket. To top it off my year contract ended Feb 15 my last payment was Jan 15. On March 15, 2020, Sonnet tried to take 186 dollars from my account. I thought this was some kind of error but it wasn’t. I called them and asked why they were taking money from my account. They said it’s for your policy I said my policy was up on Feb. They said they just renew it if you don’t call and tell them. I said - "So, you guys renew policies without asking the customer?" They said they sent me an email that they didn’t send. Then later said they called me. My policy was 120 a month so I guess because I made the claim (that they won’t get back to me about or pay) the put my insurance up to 186. Long story short I would stay far away from this company. The low rate and easy sign is the only thing good about them. When it comes time to interact with them you will have problems. Oh, and when I talked to a supervisor about their cancelling my policy they said we still have to charge you for the days we insured you. What a joke I agreed to a year nothing more. I wasn’t happy and I didn’t renew. They renewed for me and overcharged me then charged me for days they insured me smh. I never even knew I had insurance with them till they took money out of my account. If I where you, I would stay far away.

My truck was stolen March 1st. It’s now April 25th and I still haven’t received any settlement. They’re saying it’s because the truck was found, which restarts the whole process. I gave them all the information regarding that on March 21st. April 12th no one picked up the truck or went to look at it. I still haven’t received any settlement from them. Even when calling the adjuster and leaving voicemails saying “please call me back” I get emails saying “sorry I missed your call”. Timelines they give are not accurate and you’re lucky to get the response of “I’ll keep you posted as soon as we can move forward”. I’ve had to take a loan to purchase another vehicle since their claim is taking so long, leaving me with interest I shouldn’t be dealing with.

Their rates are great. But if you have a claim, at least in my case, their rates reflect the service.

4 days to respond after claim, tried to decide outcome from only other party info after 6 day's (never asked for any info from me like dashcam footage, testimony of events, etc). Stuck with towing and storage fees as a result of excessive time passed due to their disgusting response time (tried to use covid as excuse, as if no other adjuster could have been given the case). Premiums keep going up with clean driving record but when something happens you get this kind of service.
BEWARE and go with anyone else but this company. I am moving my business along with family and friends I recommend a few years back with me to a company that knows their industry and treats their paying customer's better.

After making a claim in June, it was ignored. I emailed multiple times asking for updates and asking what took so long, but they never replied. I sold my car in August and attempted to cancel insurance on August 8th. An adjuster was sent out to look at my car on the 15th! I told them I canceled and I wasn’t happy with paying $500 a month and having a claim ignored. They took my money again on August 24th even though I canceled! Impossible to talk to a human and their phone system is designed to make you hang up. If you do get an adjuster, they hang up on you! The company doesn’t provide services you pay too much money for!!!