Sonnet Auto Insurance Reviews

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.

Sure the initial online policy sign-up process is easy - but that's the only value you get from Sonnet / Economical, as they are the same company. They are severely understaffed in the back office and our claim processing was offloaded to a third-party agency. We are 4 MONTHS into our car repairs saga after car theft, being bounced from 3rd party to 3rd party, given the wrong status and timelines on repairs, having to get to the body shop ourselves to take pictures to show to our adjuster, etc. We should get our car back in 3 weeks, after having had to manage the entire process on behalf of our Insurance provider. 5 MONTHS to get your vehicle back... Dealing with a claim at Sonnet is a nightmare - AVOID AT ALL COST

I had a claim. They would not answer. I keep calling over and over again and got ahold of someone and told them they had that day to get me my rental or I would not be paying the month of my insurance. I got my rental then took forever to hear back from my adjuster which I did and said the same thing. I want to know what is going on with my car? How much you are paying me by the end of the week or once again I will not give you guy money for insurance and I will pay to make sure nothing bounces from my bank account.

If I could give Sonnet below 1 star I would! They are absolutely terrible. They are scammers! They just take your monthly premium... It took 9 months to fix my car! They never call you... They don't even respond to emails. The worst experience I have ever had and their rates are not good!

At first, I signed up with Sonnet because of their competitive prices. But don't be a fool like me, they take the money but then when it's time to give you the service for a reclamation they are not there. I made a reclamation on December 29th. I am writing this review on February 15th, I had a total car loss and haven't yet received any news on what they are gonna pay me and what are the options. We're close to the 60 days law now and I'll have to deal with the AMF for further actions. Tried to call Sonnet, tried to send them a complaint but I don't have a callback or an email reply. Save yourself some peace of mind and pay a little more with another company.

The worst experience I have ever had in car insurance. I had to call 5 times for a claim and after 20 days my car is still not repaired. Definitely, I do not recommend this company at all.

The worst experience I have ever had in car insurance. I had to call 5 times for a claim and after 20 days my car is still not repaired. Definitely, I do not recommend this company.

After a serious car accident when I was travelling with my vehicle at the cottage, they have not responded to a report nor sent an evaluator.
This is normally done within 48 hours.
I'm left to go home on my own, without a vehicle and without a courtesy vehicle.
Agents are useless because they can't open your file (outsourced I guess).
It may be simple and easy to get insured and take your money, but they have zero customer service when it counts.

I've been waiting for over a month and still have not gotten an answer.They do not take responsibility or cover anything. And you wait and wait

I was in an accident over a week and a half ago. I've had to refile my damage to property claim twice and my accident injury benefits twice. I have yet to hear from any adjuster to this day and keep getting the same excuses and "resolution" which is escalating the claim to get an adjuster assigned quicker. Do yourself a favour and go elsewhere... This has been a nightmare, I'm without medical to this day and the accident isn't even my fault. I am at home in pain daily and Sonnet could care less. A total joke and a terrible experience!