Sonnet Auto Insurance Reviews

Horrible claims had to file claim twice. The adjuster did not answer emails or return calls in a sufficest manner.
Do yourself a favour don’t go with Sonnet!

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.

If I can give minus stars I will give minus millions of trillions of stars, this company is not responsible nor respectful to their customers. After filing a claim, the assigned person never answers the phone nor email message. After over more than a month, tried to make complaints, the assigned person show up, and the only thing he did is tell you that this company do not responsible for the backorder part, which is against law. Moreover, he always tries to take back the rental car without fixing the insured car. Then the company does not answer your message anymore.

I filed a claim. A month later, I am still chasing after my claim adjuster to find out when to bring in my car for repair.
I filed the claim and sent photos of my car as requested.
The Adjuster, Jeffery B, doesn’t reply to my emails, he calls after 2 weeks and has no idea I sent him an email. He says I will call you back right away I told you don’t answer back. He was not even apologetic.
Every time I try to reach the company they are too busy to take the phone call
I would rate the company ZERO

Sonnet which is owned by Economical Insurance is one of the worst insurance companies by far. I got into a collision in November 2019, where I knew my car was written off, contacted them right away. At first, they were responding to the claim, assured me I would get a rental and the claim would be dealt with. The best day they took my car to their free storage so the cost wouldn’t be incurred. Weeks went by and then suddenly my case was transferred over to an investigator. Still had no rental, unsure where exactly my car was, my car was financed so the bills are accumulating. After we continued to email the claims investigator she stopped responding. I then had to hire a lawyer because I felt I was being poorly treated. Not only did I pay for my insurance, I had never missed a payment and I hadn’t got a rental nor did I know where my car was. Fast forward to almost a year later, with COVID and my lawyer fighting for me, we were able to get a rental and full settlement. It shouldn’t of took sonnet 11 months to settle my claim. If I didn’t have help I would of fell behind on my car payments during that 11 months and sonnet would’ve tried to not pay my claim. No one should go through the stress I went through. Don’t go!

Everything was going great tell I made a claim 10 months into my first year with Sonnet. My car got hit while it was parked so it wasn’t my fault. Cops came took a statement. I did everything I was supposed to do. It is March 28, 2020, I made my claim Nov 21, 2019, and I still never heard from Sonnet after many attempts to contact them. Every time I call the claims team they tell me they don’t have my file and give me an email of who does. This guy never gets back to me. I ended up paying for an accident out of my pocket. To top it off my year contract ended Feb 15 my last payment was Jan 15. On March 15, 2020, Sonnet tried to take 186 dollars from my account. I thought this was some kind of error but it wasn’t. I called them and asked why they were taking money from my account. They said it’s for your policy I said my policy was up on Feb. They said they just renew it if you don’t call and tell them. I said - "So, you guys renew policies without asking the customer?" They said they sent me an email that they didn’t send. Then later said they called me. My policy was 120 a month so I guess because I made the claim (that they won’t get back to me about or pay) the put my insurance up to 186. Long story short I would stay far away from this company. The low rate and easy sign is the only thing good about them. When it comes time to interact with them you will have problems. Oh, and when I talked to a supervisor about their cancelling my policy they said we still have to charge you for the days we insured you. What a joke I agreed to a year nothing more. I wasn’t happy and I didn’t renew. They renewed for me and overcharged me then charged me for days they insured me smh. I never even knew I had insurance with them till they took money out of my account. If I where you, I would stay far away.

I’m now going on over 4 weeks since the accident and the process is taking forever. I can’t ever get into contact with anyone. My agent now just went on vacation for the second time, so now I have to wait 5 days before I can get any answer. When I asked to speak to a supervisor, they said they’ll call me back, it’s been two days and haven’t heard anything. I’m so frustrated with this company it’s very unorganized, and I’ll be switching company’s once this claim is done/ if that ever happens.

So we started with Sonnet back in 2022. We thought things were going well. In August 2023 we had a no-fault collision. It took over 2 weeks to submit our claim, and then we ended up having to tow the car to the shop ourselves. We had a rental car and the work took additional time, so we were left without a car. Then, our adjuster was let go, and so it took 4 months to get our $500 back. Now 1 year later and I receive an email stating that our policy was cancelled. After calling, I found out that they think one of our licenses expired. And the person on the phone said, “we should have sent you notification earlier”. Still haven’t heard back from the underwriting team, and now we have no insurance, and we are supposed to leave on a road trip…

I made a claim for my car a while ago and customer service would always give vague answers on the progress of the claim, or they just don't give you an answer. There must be a reason why getting a policy from them was so easy; it's because they will absolutely make you pay for that later on when you have to make a claim. They will make sure to make the experience as slow and frustrating as possible.

Great example of "you get what you pay for". They have lower rates, but you pay for it in other ways if you have a claim. Having an adjuster that doesn't answer calls or emails made it impossible to get a rental car (even though it was included with the insurance) after being rear ended. Car is getting repaired, but having to miss several days of work and pay a deductible for a not-at-fault accident is ridiculous. Though friendly, the people who answer calls say they have no way of helping- it's up to the non-responsive adjuster to approve the rental car. Being left stranded without a vehicle for several days without an adjuster to help has made this experience much more stressful. Save yourself some money and go with a reputable company, even if it means paying a bit more in premiums. It will pay off in the end if you ever make a claim.