Horrendous experience
by Samuel on Jan 28, 2024
1 out of 5 stars
Great example of "you get what you pay for". They have lower rates, but you pay for it in other ways if you have a claim. Having an adjuster that doesn't answer calls or emails made it impossible to get a rental car (even though it was included with the insurance) after being rear ended. Car is getting repaired, but having to miss several days of work and pay a deductible for a not-at-fault accident is ridiculous. Though friendly, the people who answer calls say they have no way of helping- it's up to the non-responsive adjuster to approve the rental car. Being left stranded without a vehicle for several days without an adjuster to help has made this experience much more stressful. Save yourself some money and go with a reputable company, even if it means paying a bit more in premiums. It will pay off in the end if you ever make a claim.
I took my car to a shop I preferred and got very low interaction/communication from my adjusters. They would only follow up if I reached out to the Ombudsman. It's been over a year and they want to reveiw my file again.
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
If I can give minus stars I will give minus millions of trillions of stars, this company is not responsible nor respectful to their customers. After filing a claim, the assigned person never answers the phone nor email message. After over more than a month, tried to make complaints, the assigned person show up, and the only thing he did is tell you that this company do not responsible for the backorder part, which is against law. Moreover, he always tries to take back the rental car without fixing the insured car. Then the company does not answer your message anymore.
Horrible claims had to file claim twice. The adjuster did not answer emails or return calls in a sufficest manner.
Do yourself a favour don’t go with Sonnet!
I filed a claim. A month later, I am still chasing after my claim adjuster to find out when to bring in my car for repair.
I filed the claim and sent photos of my car as requested.
The Adjuster, Jeffery B, doesn’t reply to my emails, he calls after 2 weeks and has no idea I sent him an email. He says I will call you back right away I told you don’t answer back. He was not even apologetic.
Every time I try to reach the company they are too busy to take the phone call
I would rate the company ZERO
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.
Sonnet does not care about your safety or financial well being. I am a new and young insurer and Sonnet did not provide me with the full information I needed during my claims report. Not only did I have to contact this company several times to cancel my claim, I never received any confirmation letter regarding the case. They did not contact me at all and continued to reinstate my policy knowing I did not know my car was illegal to drive. Now I can't register my car and I can't afford a new one. Sonnet will gladly threaten to cancel a policy if you don't pay one bill but will raise your insurance and renew without your knowledge. The customer service agents obviously did not care about my issues and transferred me several times to the same people I called before, constantly putting me on hold and making me wait days for a solid answer. I know I messed up somewhere but as in insurance company I should trust them and feel safe with them! I have a right to have full information given to me by my insurance company.
Everything was going great tell I made a claim 10 months into my first year with Sonnet. My car got hit while it was parked so it wasn’t my fault. Cops came took a statement. I did everything I was supposed to do. It is March 28, 2020, I made my claim Nov 21, 2019, and I still never heard from Sonnet after many attempts to contact them. Every time I call the claims team they tell me they don’t have my file and give me an email of who does. This guy never gets back to me. I ended up paying for an accident out of my pocket. To top it off my year contract ended Feb 15 my last payment was Jan 15. On March 15, 2020, Sonnet tried to take 186 dollars from my account. I thought this was some kind of error but it wasn’t. I called them and asked why they were taking money from my account. They said it’s for your policy I said my policy was up on Feb. They said they just renew it if you don’t call and tell them. I said - "So, you guys renew policies without asking the customer?" They said they sent me an email that they didn’t send. Then later said they called me. My policy was 120 a month so I guess because I made the claim (that they won’t get back to me about or pay) the put my insurance up to 186. Long story short I would stay far away from this company. The low rate and easy sign is the only thing good about them. When it comes time to interact with them you will have problems. Oh, and when I talked to a supervisor about their cancelling my policy they said we still have to charge you for the days we insured you. What a joke I agreed to a year nothing more. I wasn’t happy and I didn’t renew. They renewed for me and overcharged me then charged me for days they insured me smh. I never even knew I had insurance with them till they took money out of my account. If I where you, I would stay far away.
Secure and Certified
Your information privacy and security is very important to us. We use the same 256-bit encryption and data security levels as all major banks. Our practices are monitored and verified by VeriSign and Digicert.
Independent
InsurEye is not owned by any bank, insurance company, insurance brokerage or any other financial services institution. We collect, validate, and analyze insurance experiences of real consumers.
Insightful
We aspire to equip you with insights, data and knowledge to help in making informed decisions around personal finance, insurance quotes, and other important matters. We are always open for your comments.
I made a claim for my car a while ago and customer service would always give vague answers on the progress of the claim, or they just don't give you an answer. There must be a reason why getting a policy from them was so easy; it's because they will absolutely make you pay for that later on when you have to make a claim. They will make sure to make the experience as slow and frustrating as possible.