Sonnet Auto Insurance Reviews

Wow. I experienced discriminatory rude, service at Sonnet today. I live in a North Hamilton rural community, and my mailing address does not match my residence as for most people in small towns that do not have easy access in the winter. Sonnet refused to quote me on the premise of my residence address not matching my rural P.O. Box (given to me by the Ontario government) Sonnet simply told me I can go somewhere else if I want. I received a feeling that this COMPANY DOES NOT NEED YOUR MONEY. THEY CAN PICK AND CHOOSE THEIR CUSTOMERS. Which is fine, until you have a claim with a car insurance company that is too good for their current or potential customer. Very disappointed. Is that right? Is this professional?

This company is one of the typical insurance that will do everything in their power to not pay anything for a claim. I was recently in a not-at-fault accident and claimed the damage under this company. I went to 3 different certified collision autobody shops and got quoted at around $4000 on average with $3500 being the lowest. They asked me to take it to Carstar where they only take photos of the bumper and not underneath the car where the most damage is at Muffler and Intermediate Pipe. The adjuster came back with an estimate and refused to pay for the damaged tailgate and only the muffler part was included - total estimate was $2000 which only includes the muffler at $600 and bumper and I would have to pay a betterment fee of 75% at $600 and the muffler itself is $600. I said I would like to have it done in another autobody shop and they told me "We will only pay $1500 wherever you want it done." I told them I would like the muffler and intermediate pipe return to the condition prior to the accident - I don't need a new part, I don't care if they decide to smelt the parts back together but I am not paying a single nickel for a not-at-fault accident. Seriously, I was rear-ended and was victimized and they decide to victimize me even more. I intend to report this company to the Alberta insurance council for unethical business practice.

Probably the worst experience, claim to be so tech forward and what not but they have absolutely no regard for their customers.
Do not even bother, this company won’t be around for long.