Sonnet Auto Insurance Reviews

Very very disappointed by their customer service. I had full/coverage maximum insurance, cost me an arm and a leg. I had a hit and run accident and after much effort was able to reach them by phone. I was directed at an auto shop, was assured everything would be taken care of. After a couple of weeks of no response from them, I finally was told that they will not be covering the cost of repairs, no apparent reason. Now I am stuck with a history of the insurance claim and no work that was done by them. I wish there was a law that would prevent such scams and fraud and keep the company accountable for their actions.

They lure you in with lower rates. Once renewal comes, prepare yourself. The rates skyrocket.

I got an email stating I have to submit OAF 1 within 30 days or my insurance policy will not be renewed. I did all the paperwork with the necessary documents to send it via Canada post. When I gave them my document mail, Canada post representative said the address they hold for Sonnet is not what I wrote on the mail. I showed them the email which stated the address and Canada post representative said it’s not the correct address we have and if I have to continue with what is mentioned in the email, they are not sure of the delivery of mail. Since their database doesn’t have the address that sonnet sent me in email. It was suspicious but I ignored it thinking if it didn’t go to the right address it would return to me. I got the letter from sonnet stating they are cancelling my renewal because they didn’t receive my mail. So where did the mail go? I didn’t receive it back which means it’s delivered to the correct mailer. And sonnet said they didn’t receive my mail. Totally because I didn’t make any claim for two years? Scam company.

Without any info or email or letter, my insurance went from 279 to 717 and They don't have the customer service to talk right. All they say is go to your Portal and hit cancel if you want. And when I go to my portal it says Call to cancel. I find this to be a hoax. They are literally stealing their clients. No email or letter stating that the Economical Insurance company now owns Sonnet. So sad to see that they don't want to retain their customers.

Got an email last night stating the following: "We’re unable to renew your Sonnet Insurance auto policy... as we can no longer provide you with coverage. Your policy will be cancelled on December 29, 2019. We care that you’re always protected. Please be sure to find new coverage before your cancellation date. Sonnet Customer Service" Out of the blue. I've had them for less than a year and I made a hail claim because there was over $8000 damage to my vehicle and that is it. I've had no tickets, no accidents, nothing. NOT IMPRESSED

By the time it came to my attention they had cancelled my insurance giving me 3 weeks notice and would not allow me to even pay it in full for the term, on top of that I had planned to store one of my cars for the winter and was not allowed to change my policy forcing me to pay full price for last 3 weeks.

I am currently reading all the sudden cancellations without verbal notice, which then give you a bad rating and joke your insurance rates. My family had no claims all payments in time and sudden cancellation without notice, stating it does to others, “ risk that the application. Was submitted by a broker/ agent not contracted” This is fraudulent on sonnet’s part I am looking into legal action, and for others, I believe Ctv news should be aware and the public should know. Also, the better business bureau needs to be connected to investigate this fraud of a company.

Everything was okay until I was involved in an accident (FAULT) and I had to make a claim. No rental was provided until the claim was approved which was never. Very unprofessional and they communicate with me through email. Trust me it not worth signing up with this insurance company... I was so frustrated to the point I got tired of emailing back and forth with them. No claim was filed and now I have to pay for the cost and storage tow of my car as the lady told me. Finding every possible way to deny a claim and save money. Trust me - save your money. NEVER even think about signing up with them.

I have been insured with Sonnet for less than a year. My boyfriend and I bought a second vehicle and I went to add it and him to my policy. I added him and suddenly it popped up on the screen that my policy was being cancelled as of Oct. 26. No explanation or anything. I was freaked out so luckily customer service was still open. Apparently, they wouldn't insure him even as an occasional driver because of 1 minor 50% at-fault accident claim in 2016 and one cancellation for non-payment, which is silly. But instead of just saying - hey you can't add this driver, they try to cancel your insurance with no explanation unless you call in. Then you wait on hold for forever before anyone answers. I waited for 20 minutes and then hung up the second time I called. The customer service representative was very helpful and friendly, just the company itself I am not impressed with at all.

I was a happy sonnet customer for going on three years until I got a letter in the mail explaining that my policy would not be renewed. No claims, tickets or anything in that time. I contacted them and they claimed to have sent an email to me and I failed to respond within 30 days. I have combed through my inbox and the email simply does not exist. Their customer service "hero" whom I was on the phone with claims to have completed a forensic evaluation to say that the email was in fact delivered. They have spent more time arguing and trying to prove this email than actually providing any type of assistance and still refuse to continue my policy. I was invited by the agent to bring my concerns to the Sonnet ombudsman, but have had no luck reaching them going on two weeks after multiple calls and emails.