Sonnet Auto Insurance Reviews

My Dad passed away in March 2021. We cleaned up his estate and closed off any bills he had owing. Sonnet sent a collection agency after one of his policies (he had 2) in late July. They claimed they tried to reach him at his (disconnected number) in May for the payment. I thought I was done dealing with my Dad’s death but Sonnet just keeps reminding me he’s gone. Awful.

The application process is ridiculously complicated. I asked twice, being a low-risk driver, both times I was refused Insurance (for the first time in my life), starting that they are missing information. No indication of what info they were missing. A call center has no idea... The application file is ridiculously difficult to complete and they don't help much. Can't imagine what pain would be to actually for a claim with them!

They cancelled my policy after 2 days they charged me one full month and they did not refund it!

Jacked up my rate 90% in the second year with no claims or driving abstract change.

My wife sent in multiple applications. She received a decline even though she provided a detailed application. They asked for the accident history and driver's licence history even though they are to pull this information. Have never had an insurance company ask me these types of questions and then decline even though the information was different.

The agents have no clue what they are doing only try to direct you to go online.

Twice now my renewal has been "frozen" and unable to be processed. Their IT team is useless which is extremely sad for an "online" insurance company.

They take no ownership for these issues... Simply just say "they are working on it"... Meanwhile, your insurance has expired and you can't drive your cars due to their error (i am not joking and/or exaggerating)

Stay away from them at all costs!

I had some issues during covid and a loss of job and missed one payment so they cancelled me and when I paid the amount owing and asked to continue my services not only did they say I now had to pay yearly for ONE missed payment but now I can’t even get insurance without having to pay well over $3000. Scam artists that screw their customers!!!!

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.

My son is buying his first car, at 17 y.o. I know to expect a higher insurance rate, as he just got his driver's license. He's buying 2016 used Mini Cooper. Car price: +/- 14,000$ annual insurance: +/- 22,000$! Way to go Sonnet!

Do not insure yourself with this company, they are horrific. Customer service is a joke, they ask you to jump through all these hoops and then come up with made-up reasons to just make your life difficult. I was with them for a year, no claims, no tickets, they refused to renew me, refused to give me a reason, refused to re-write my quote. Never have I had an insurance company make it SO DIFFICULT to give them money! Went elsewhere and was treated so much better.