Car Insurance Reviews

Sonnet Auto Insurance Reviews

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(154 reviews)
Sonnet
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Sonnet experience

by Jack on Oct 7, 2021
2 out of 5 stars

Really hard to get anyone to fix issues on your policy. The website has some bugs it seems.

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Horrific

by Pissed off client on Sep 28, 2021
1 out of 5 stars

If you have all day and nothing to do but pay for your vehicle to sit in a tow yard they get a 5-star review it has been 5 days since my accident and have not heard from anyone... seems everyone that works there is sorry and understands hmm funny as I keep getting the run around I to suggest paying the extra money for insurance and go with an insurance company that answers their calls or has someone reply they are not concerned about this matter and was transferred after being asked for my information for the *lost count* of times... get me in the proper department and let's deal with someone who can have this sorted in 10 minutes... I took care of the hard work... towing at my expense though it is supposed to be covered as stated in my policy...

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Worst insurance ever

by M D on Sep 13, 2021
1 out of 5 stars

I filed a claim. A month later, I am still chasing after my claim adjuster to find out when to bring in my car for repair.
I filed the claim and sent photos of my car as requested.
The Adjuster, Jeffery B, doesn’t reply to my emails, he calls after 2 weeks and has no idea I sent him an email. He says I will call you back right away I told you don’t answer back. He was not even apologetic.
Every time I try to reach the company they are too busy to take the phone call
I would rate the company ZERO

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Annoying to deal with

by Melanie Shewchuk on Aug 16, 2021
1 out of 5 stars

Frustrating that every login requires a text message for extra security. Even when you talk to someone they ask 500 questions.
Next to impossible to change any policy details online, it will always require a phone call.
BEWARE: if you choose to cancel, refunds take 15 DAYS to appear in your bank account. This is not normal business practice. The fact that it takes 15 days is a joke. They take your money instantly but wait to give it back. Won't ever insure with them again.

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You get what you pay for...

by Lisa MacQueen on Aug 9, 2021
1.7 out of 5 stars

I was impressed with the low monthly premiums. Well, now I know why. It covers nothing. Unfortunately, I was in a car accident. Not my fault all parties agree and the officer deemed it to be the other driver's fault and yet here I am a week later after a head-on collision without a rental vehicle and no tow for my car. Apparently, Sonnet is only now going to cover 46% of my rental car despite what my policy states. They also can't guarantee that my car will be fixed. So buyer beware.

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Worst company ever, crooks

by Anonymous on Jul 31, 2021
1 out of 5 stars

I cancelled my policy with them a month before my renewal date, however, they still took a payment, when I called them on it they reversed it, but 4 days later took the payment again. When I called them on it they tried to blame me, I said how is a month prior to renewal, not long enough. Crooks, stay away from them. They also raised my yearly rate by almost 1000 dollars, without reason or notice.

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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

Awful

by May on Jul 15, 2021
1 out of 5 stars

My Dad passed away in March 2021. We cleaned up his estate and closed off any bills he had owing. Sonnet sent a collection agency after one of his policies (he had 2) in late July. They claimed they tried to reach him at his (disconnected number) in May for the payment. I thought I was done dealing with my Dad’s death but Sonnet just keeps reminding me he’s gone. Awful.

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Asking a Q got me cancelled

by Silver on Jul 1, 2021
2 out of 5 stars

So I get this job, they tell me I need to inform Sonnet that I will SOMETIMES have a client in my car. I call sonnet and they start this whole issue saying it’s business use and against policy etc. Even though my job assured me that this is not the case and it’s never been a problem. Rather than CALL me to discuss options, I am EMAILED this letter telling me I have 5 days to find new insurance. It was the rudest, uncompassionate, disrespectful customer service communication I have ever received! What if I didn’t check my email? What if it went into Junk? What if I decided to not take the job? What about my ability to contribute to any decision? What type of customer service is this?? Sonnet’s actions have displayed that they feel customers are disposable and insignificant.

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Impossible application process

by Yuliana on Jun 7, 2021
1 out of 5 stars

The application process is ridiculously complicated. I asked twice, being a low-risk driver, both times I was refused Insurance (for the first time in my life), starting that they are missing information. No indication of what info they were missing. A call center has no idea... The application file is ridiculously difficult to complete and they don't help much. Can't imagine what pain would be to actually for a claim with them!

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Stay away from this company

by Rose A, on Jun 4, 2021
1 out of 5 stars

They cancelled my policy after 2 days they charged me one full month and they did not refund it!

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