Sonnet Auto Insurance Reviews

My Dad passed away in March 2021. We cleaned up his estate and closed off any bills he had owing. Sonnet sent a collection agency after one of his policies (he had 2) in late July. They claimed they tried to reach him at his (disconnected number) in May for the payment. I thought I was done dealing with my Dad’s death but Sonnet just keeps reminding me he’s gone. Awful.

So I get this job, they tell me I need to inform Sonnet that I will SOMETIMES have a client in my car. I call sonnet and they start this whole issue saying it’s business use and against policy etc. Even though my job assured me that this is not the case and it’s never been a problem. Rather than CALL me to discuss options, I am EMAILED this letter telling me I have 5 days to find new insurance. It was the rudest, uncompassionate, disrespectful customer service communication I have ever received! What if I didn’t check my email? What if it went into Junk? What if I decided to not take the job? What about my ability to contribute to any decision? What type of customer service is this?? Sonnet’s actions have displayed that they feel customers are disposable and insignificant.

The application process is ridiculously complicated. I asked twice, being a low-risk driver, both times I was refused Insurance (for the first time in my life), starting that they are missing information. No indication of what info they were missing. A call center has no idea... The application file is ridiculously difficult to complete and they don't help much. Can't imagine what pain would be to actually for a claim with them!

They cancelled my policy after 2 days they charged me one full month and they did not refund it!

Jacked up my rate 90% in the second year with no claims or driving abstract change.

My wife sent in multiple applications. She received a decline even though she provided a detailed application. They asked for the accident history and driver's licence history even though they are to pull this information. Have never had an insurance company ask me these types of questions and then decline even though the information was different.

The agents have no clue what they are doing only try to direct you to go online.

Twice now my renewal has been "frozen" and unable to be processed. Their IT team is useless which is extremely sad for an "online" insurance company.

They take no ownership for these issues... Simply just say "they are working on it"... Meanwhile, your insurance has expired and you can't drive your cars due to their error (i am not joking and/or exaggerating)

Stay away from them at all costs!

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.