Sonnet Auto Insurance Reviews

I had some issues during covid and a loss of job and missed one payment so they cancelled me and when I paid the amount owing and asked to continue my services not only did they say I now had to pay yearly for ONE missed payment but now I can’t even get insurance without having to pay well over $3000. Scam artists that screw their customers!!!!

Horrible claims had to file claim twice. The adjuster did not answer emails or return calls in a sufficest manner.
Do yourself a favour don’t go with Sonnet!

The agents have no clue what they are doing only try to direct you to go online.

Twice now my renewal has been "frozen" and unable to be processed. Their IT team is useless which is extremely sad for an "online" insurance company.

They take no ownership for these issues... Simply just say "they are working on it"... Meanwhile, your insurance has expired and you can't drive your cars due to their error (i am not joking and/or exaggerating)

Stay away from them at all costs!

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.

Sonnet Insurance is a scam. I had been with them for 4 years all of a sudden, less than 30 days before my policy is supposed to be renewed, I log on to my account and they tell me my policy is being cancelled. I asked why they said they sent an email to manually send in an auto-renew form and this is a new policy of theirs. I checked my email and junk folder there was absolutely nothing there. They said it could have gone to spam and gotten deleted. Unacceptable if you are cancelling my policy and I need to be informed of the next steps. Then they proceeded to tell me if I want to continue my policy to pay first and last again and reapply. Then they quoted me $926 a month to renew my policy.

I’m insured with Sonnet Shift (they track your driving with their App).
They are advertising if you’re driving safely they will give you a discount on your Premium.
I’m a 50 years old man, I just use my vehicle to commute 16 km each way a day.
I drive no more than 10.000 km a year.
As soon as I started being tracked by the Sonnet App I completely changed the way I was driving to see if it was possible to get the maximum discount (they say max can be -35%).
In the my first 3 month I got an Overall Driving Score from the App of 83 on 100.
This means I will receive a discount on my Premium from the next 3 months of -19%.
It’s impossible to get a better score than this one.
To calculate your Overall Score they use these data:
1. Smooth Driving
2. Mobile Use
3. Speed
4. Fatigue
5. Time of the Day
6. Road Risk
Their algorithm is made in a way that doesn’t allow you to get better scores.
Smooth Driving - The only time I got a score over 80 on 100 was always related to small trips with heavy traffic bumper to bumper, the normal score was always around 70 to 75 on 100 when I was just commuting driving like a turtle always on the right lane only touching 50km/h or 60 km/h where it was possible and never going above the limit or your Speed Score will go down fast.
If you accelerate or break in a manner that from the App is deemed unsafe your Smooth Driving Score will go down fast, it doesn’t matter if you’re driving for 100 km one bad break and the score goes down.
Mobile Use is just a joke, I received on my phone a phone call and I didn’t reply, I got a low score even if I didn’t touch the phone and the App was reporting zero minutes conversation.
Another time I was using my car Bluetooth and I called my wife because I was in heavy traffic, the App didn’t care I was using a hand free device and thanks a super low rating on my mobile use, my Overall Score for the trip was something around 50 on 100.
My wife was listening music from Spotify through the car Bluetooth and she got a low score in Mobile Use even if she wasn’t even touching the phone at all.
Fatigue, Time of the Day and Road Risk are just based on statistics, there isn’t any way you can improve those scores.
Overall I do not recommend Sonnet Shift at all, It was appealing at the beginning but after the first 3 month I realized they don’t want you to get the famous -35% on your Premium and if you want to get at least -19% on your Premium like me you have to drive like you are more than 100 years old.
I hope this can help someone else to don’t get caught in their scams.

They fought with me overvalue of my Benz. I’m even the person who got rear-ended. If you haven’t done your taxes, they void payouts. Horrible company to deal with. Don't invest in their coverage, it's a scam. My corporation is going to struggle with this insurance company. Really really disappointed with their customer service. If I don't see cheques soon, I’ll switch insurance in October next year.

Everything seemed fine for the first year until it came time to renew the contract. There was nothing wrong with the file but, they provided so much trouble in the renewal process. It was a huge headache and honestly, we had to switch companies because the customer service and IT department were COMPLETELY useless (that is the nicest way to put it).

Sure the initial online policy sign-up process is easy - but that's the only value you get from Sonnet / Economical, as they are the same company. They are severely understaffed in the back office and our claim processing was offloaded to a third-party agency. We are 4 MONTHS into our car repairs saga after car theft, being bounced from 3rd party to 3rd party, given the wrong status and timelines on repairs, having to get to the body shop ourselves to take pictures to show to our adjuster, etc. We should get our car back in 3 weeks, after having had to manage the entire process on behalf of our Insurance provider. 5 MONTHS to get your vehicle back... Dealing with a claim at Sonnet is a nightmare - AVOID AT ALL COST

I had a claim. They would not answer. I keep calling over and over again and got ahold of someone and told them they had that day to get me my rental or I would not be paying the month of my insurance. I got my rental then took forever to hear back from my adjuster which I did and said the same thing. I want to know what is going on with my car? How much you are paying me by the end of the week or once again I will not give you guy money for insurance and I will pay to make sure nothing bounces from my bank account.