Sonnet Auto Insurance Reviews

I had some issues during covid and a loss of job and missed one payment so they cancelled me and when I paid the amount owing and asked to continue my services not only did they say I now had to pay yearly for ONE missed payment but now I can’t even get insurance without having to pay well over $3000. Scam artists that screw their customers!!!!

Horrible claims had to file claim twice. The adjuster did not answer emails or return calls in a sufficest manner.
Do yourself a favour don’t go with Sonnet!

The agents have no clue what they are doing only try to direct you to go online.

Twice now my renewal has been "frozen" and unable to be processed. Their IT team is useless which is extremely sad for an "online" insurance company.

They take no ownership for these issues... Simply just say "they are working on it"... Meanwhile, your insurance has expired and you can't drive your cars due to their error (i am not joking and/or exaggerating)

Stay away from them at all costs!

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.

Sonnet Insurance is a scam. I had been with them for 4 years all of a sudden, less than 30 days before my policy is supposed to be renewed, I log on to my account and they tell me my policy is being cancelled. I asked why they said they sent an email to manually send in an auto-renew form and this is a new policy of theirs. I checked my email and junk folder there was absolutely nothing there. They said it could have gone to spam and gotten deleted. Unacceptable if you are cancelling my policy and I need to be informed of the next steps. Then they proceeded to tell me if I want to continue my policy to pay first and last again and reapply. Then they quoted me $926 a month to renew my policy.

They fought with me overvalue of my Benz. I’m even the person who got rear-ended. If you haven’t done your taxes, they void payouts. Horrible company to deal with. Don't invest in their coverage, it's a scam. My corporation is going to struggle with this insurance company. Really really disappointed with their customer service. If I don't see cheques soon, I’ll switch insurance in October next year.

Everything seemed fine for the first year until it came time to renew the contract. There was nothing wrong with the file but, they provided so much trouble in the renewal process. It was a huge headache and honestly, we had to switch companies because the customer service and IT department were COMPLETELY useless (that is the nicest way to put it).

Sure the initial online policy sign-up process is easy - but that's the only value you get from Sonnet / Economical, as they are the same company. They are severely understaffed in the back office and our claim processing was offloaded to a third-party agency. We are 4 MONTHS into our car repairs saga after car theft, being bounced from 3rd party to 3rd party, given the wrong status and timelines on repairs, having to get to the body shop ourselves to take pictures to show to our adjuster, etc. We should get our car back in 3 weeks, after having had to manage the entire process on behalf of our Insurance provider. 5 MONTHS to get your vehicle back... Dealing with a claim at Sonnet is a nightmare - AVOID AT ALL COST

I had a claim. They would not answer. I keep calling over and over again and got ahold of someone and told them they had that day to get me my rental or I would not be paying the month of my insurance. I got my rental then took forever to hear back from my adjuster which I did and said the same thing. I want to know what is going on with my car? How much you are paying me by the end of the week or once again I will not give you guy money for insurance and I will pay to make sure nothing bounces from my bank account.

I have Sonnet for my tenant insurance and I have 0 complaints on that part. However, I signed up with Sonnet's Auto Insurance a year ago because my job offered a group discount so I saved money and I added coverages. It was great for the first couple of months. When I obtained my Insurance Brokers license, I decided to reduce some of the coverages I no longer needed and somehow that made the price goes up! I thought this was an error on their website because, before even making changes, the website said my policy would increase by $72/year with the selected options. Nothing had changed, there should not be an increase if nothing changed. I called and explained what I was trying to do - assuming their portal was making mistakes - the woman on the phone replied "When you take off coverages, it increases your premium." Absolutely not, that is not how insurance works ever. I then explained to her my knowledge in the matter and informed her that this was a clear issue because it was going to increase without any changes, and she basically said I should know that this is how insurance works and the website is right. It does not. You take off coverages, your rate goes down. You make no changes, your rate stays the same. The only time a premium should increase is if you add coverages or increase your limits. It's very simple but Sonnet clearly wants to take all of the consumer's hard-earned money and hope that lack of knowledge will allow them to do this without being reprimanded. I do not recommend this company ever.