Agent quoted a refund during chat for cancellation. Sonnet won't honour their mistake.
by WILLIAM BOSWELL on Jan 4, 2024
2.3 out of 5 stars
Car Insurance Reviews
Sonnet Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(148 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Agent/rep attitude (1)
Agent/rep knowledge (2)
Billing/payments (1)
Cancellation experience (5)
Cancellation fee (1)
Claim - adjuster (1)
Claim - not-at-fault (1)
Claim - rental car (1)
Claim - repair shop (1)
Claim - theft (1)
Claim - total loss (1)
Claim - windshield/glass (1)
Claim payout amount (1)
Claim processing time (2)
Insurance Rates, Prices (2)
Legal actions (1)
Phone wait times (2)
Policy changes experience (1)
Rates at renewal (1)
Rates competitiveness (1)
Rates for good drivers (2)
Rates in bundle (1)
Refund (1)
Renewal experience (1)
Website experience (1)
Review author
The whole issue is over $64.
I got a huge renewal increase with zero changes to the car or drivers. I asked to cancel early to move to another company and was told I would get a refund of $64. Seemed reasonable with a month left.
Day after cancellation they tell me I won't be getting the $64 and BTW, I also owe another $24. I was told their agent made a mistake and they won't stand behind it.
Yes, we are arm wresting for $64. Just imagine what would happen if you "made a mistake" telling them something about coverage. They would cancel you in a heartbeat.