Sonnet Auto Insurance Reviews

I have had Sonnet insurance since December of 2021. When I initially went online and provided the information for the quote the result was significantly lower than my current insurance. Accordingly, I decided to switch. Following providing my credit card information the quote previously included no longer showed and the billed amount was nearly doubled. I called and chatted with Sonnet and they mentioned there was a glitch and the amount previously quoted was provided. It took many emails for me to get them to provide the corrected amount in an email however they mentioned the invoice could not be corrected. I kept emailing and chatting with them and following three months the invoice was changed finally but the amount was still incorrect. Following more chatting and further discussions after more than four months the Invoice has now been corrected. I found that some of the customer service staff were exceptionally understandable and wanted to help. I really appreciated their efforts. I will admit there was a couple of other staff were not helpful and despite me providing them my number did not call me back following being disconnected.
If you have perseverance and patience I would suggest the insurance provider. If you don't have these characteristics run away.
I have not filed a claim but when you are dealing with the correct staff for other issues it may not be a quick process but if the best price is what you are after they do provide that.