Sonnet Auto Insurance Reviews

My truck was stolen March 1st. It’s now April 25th and I still haven’t received any settlement. They’re saying it’s because the truck was found, which restarts the whole process. I gave them all the information regarding that on March 21st. April 12th no one picked up the truck or went to look at it. I still haven’t received any settlement from them. Even when calling the adjuster and leaving voicemails saying “please call me back” I get emails saying “sorry I missed your call”. Timelines they give are not accurate and you’re lucky to get the response of “I’ll keep you posted as soon as we can move forward”. I’ve had to take a loan to purchase another vehicle since their claim is taking so long, leaving me with interest I shouldn’t be dealing with.

Their rates are great. But if you have a claim, at least in my case, their rates reflect the service.

4 days to respond after claim, tried to decide outcome from only other party info after 6 day's (never asked for any info from me like dashcam footage, testimony of events, etc). Stuck with towing and storage fees as a result of excessive time passed due to their disgusting response time (tried to use covid as excuse, as if no other adjuster could have been given the case). Premiums keep going up with clean driving record but when something happens you get this kind of service.
BEWARE and go with anyone else but this company. I am moving my business along with family and friends I recommend a few years back with me to a company that knows their industry and treats their paying customer's better.

After making a claim in June, it was ignored. I emailed multiple times asking for updates and asking what took so long, but they never replied. I sold my car in August and attempted to cancel insurance on August 8th. An adjuster was sent out to look at my car on the 15th! I told them I canceled and I wasn’t happy with paying $500 a month and having a claim ignored. They took my money again on August 24th even though I canceled! Impossible to talk to a human and their phone system is designed to make you hang up. If you do get an adjuster, they hang up on you! The company doesn’t provide services you pay too much money for!!!

Sure the initial online policy sign-up process is easy - but that's the only value you get from Sonnet / Economical, as they are the same company. They are severely understaffed in the back office and our claim processing was offloaded to a third-party agency. We are 4 MONTHS into our car repairs saga after car theft, being bounced from 3rd party to 3rd party, given the wrong status and timelines on repairs, having to get to the body shop ourselves to take pictures to show to our adjuster, etc. We should get our car back in 3 weeks, after having had to manage the entire process on behalf of our Insurance provider. 5 MONTHS to get your vehicle back... Dealing with a claim at Sonnet is a nightmare - AVOID AT ALL COST

If I could give Sonnet below 1 star I would! They are absolutely terrible. They are scammers! They just take your monthly premium... It took 9 months to fix my car! They never call you... They don't even respond to emails. The worst experience I have ever had and their rates are not good!

At first, I signed up with Sonnet because of their competitive prices. But don't be a fool like me, they take the money but then when it's time to give you the service for a reclamation they are not there. I made a reclamation on December 29th. I am writing this review on February 15th, I had a total car loss and haven't yet received any news on what they are gonna pay me and what are the options. We're close to the 60 days law now and I'll have to deal with the AMF for further actions. Tried to call Sonnet, tried to send them a complaint but I don't have a callback or an email reply. Save yourself some peace of mind and pay a little more with another company.

The worst experience I have ever had in car insurance. I had to call 5 times for a claim and after 20 days my car is still not repaired. Definitely, I do not recommend this company.

After a serious car accident when I was travelling with my vehicle at the cottage, they have not responded to a report nor sent an evaluator.
This is normally done within 48 hours.
I'm left to go home on my own, without a vehicle and without a courtesy vehicle.
Agents are useless because they can't open your file (outsourced I guess).
It may be simple and easy to get insured and take your money, but they have zero customer service when it counts.

I've been waiting for over a month and still have not gotten an answer.They do not take responsibility or cover anything. And you wait and wait

I was in an accident over a week and a half ago. I've had to refile my damage to property claim twice and my accident injury benefits twice. I have yet to hear from any adjuster to this day and keep getting the same excuses and "resolution" which is escalating the claim to get an adjuster assigned quicker. Do yourself a favour and go elsewhere... This has been a nightmare, I'm without medical to this day and the accident isn't even my fault. I am at home in pain daily and Sonnet could care less. A total joke and a terrible experience!