Economical Insurance Auto Insurance Reviews

Total loss on my car, not my fault. They wouldn't cover for my storage at the body shop it was at, wouldn't pay for my repairs that was done on my vehicle (e.g. new engine & transmission).Wouldn’t pay for my child seats that was in the car. They didn't care about my injuries that I sustained in my accident and was only concerned about cutting costs on their end which ever way they can. Adjusters Ricardo and Shalini (extremely rude) and the whole company was just trying to take advantage of me on my first accident example by asking me "if I'm injured why do I have a rental? "You should return it if you not going to use it. Why does it matter if I have a rental I'm entitled to it under my policy and I can have it parked the whole time at my House or drive all over with it. It’s up to me on what I want to do with it.

This insurance company is by far the worst I had to deal with. The basically steered me to go to a "preferred shop" by claiming that my repair claim wont be guaranteed or that I may not be fully covered and extra prices might be charged to me.

So I went with the shop that they suggested and when I received the car it was so poorly reassembled and they didn't do all the work. They also used a non certified aftermarket part even though I was told verbally that it would all be OE and everything would be fixed to my satisfaction. They played the "You signed the agreement" card to try to wipe their hands clean.

When I complained the insurance company told me I was ungrateful and selfish for complaining. They didn't take my complaint seriously until I told them that I was forced to go there and that if they don't restore my car to pre-accident condition that I would be following suit for both them steering me to a preferred shop and approving non certified parts onto my car. Not long after they agreed. I know its mostly the body shop I went to that should be blamed but I have to blame the insurance company for forcing me to go there and not taking responsibility and pushing the blame over to me.

I have since changed companies and even though most companies are the same the one I am with now is a little better.

Remember to always go to a dealership with their own body shop that only uses OEM parts. NEVER agree to use a preferred shop.

I had a car accident, I was not at fault. A SUV hit the back of my car. I put in a claim. I went to my body shop I do business with and they said it a write off. So I said to the insurance company and they said to take it to their body shop, so I did. One week later the claim department phoned me back and said the car not a write off. I explained about the car is going sideways down the road and the frame broken and they said give 700$ if I do want to repair the car. I said I cant get a another car for 700$. The car is a 05 Chev Malibu worth 2500$. So I said to claim department, I have to drive my family in a unfit car.

They deserve less than 1 star, but unfortunately 0 stars is not an option!

I was involved in a hit and run accident in which my car door was dented. I spoke to people at the insurance company 4 times, while I was debating whether or not to make a claim. Each time, they promised me that because it was a hit and run, my rates would not go up. I was responsible for the deductible but that was it.
I asked them if I could just try and knock the dent out myself, and they said that I could definitely not do that because then if it didn't work, the adjuster might deem it to be not from the accident and it wouldn't be covered. They advised me to get it fixed as soon as possible.
I went ahead on their advice and got it fixed.

The day I was due to pick the car up, someone from Economical called me and said that they were wrong, and that now they had decided that I was at fault in the hit and run, and that my rates would go up accordingly because I had made a claim. I told him that I never would have put in the claim knowing that, and that they promised me this wouldn't happen. I asked him if he could go back and review our phone calls as they were "recorded for quality assurance". He said he would. I asked him if he could send me a copy, and he said he could not do that as they were for internal use only. I asked about the "Quality assurance", and he responded "that is for OUR quality assurance, not your quality assurance".

I then told him what one of his workers had said about the knocking out of the dent, and he directly contradicted what I had been told by someone else. He said that I should have tried to knock the dent out myself, and they still would have covered it.

They basically encouraged me to make a claim, promising me that it wouldn't make a difference to my rates, and then directly went back on their words. I am immediately switching insurance companies, and I will forever suggest to my friends that they do not use Economical!

My car was parked and driver went to get a parking permit while the SUV in front backed into me. It was an obvious who's at fault, no one's even at the driver seat. Reported the accident on weekend and finally got a call back asking for details on Monday. They asked me to bring the car to one of their preferred shop to have it assessed. Took the car in on Thursday, the accident details haven't even been uploaded. I tried to explain what happened. The guy took some pictures, didn't even pop the hood and that's it. Later on, I brought into dealership and other shop for a second look. Because the car hit me was a SUV, the mounting for the light cracked inside. I called Economical about it, they didn't even listen to me and cut me off. Immediately the next day, i decided to fix the car elsewhere. Called the assessment centre and requested an assessment report. The insurance company said it should be uploaded after 48 hours. I dropped off my car and got a rental. After 4 days, the shop called me and told me that they have not yet receive anything. I called in again to find out what happened. For the very first time, that is two full weeks after the accident occured, my adjuster called me. She asked me if I have brought my car in for assessment, which I have already done more than a week ago. I have called in 4 times trying to speak to her but she doesn't have a voicemail for me to leave a message so I was served with other representatives. I'm back to start. Seems like all the calls I've made with other representatives were just useless. She's the decision maker. No notes have been put on and no action was taken to contact the other party. The rental was from my deductible because they need to assess who's at fault. I ended up have to pay for the rental and get my car back from my shop which no work has been performed.

Do not insure your car with this evil company!

Yesterday, my fiance was in a collision, thankfully he was not hurt but the car was wrecked. he was not at fault, and it says so in the police report. Since we put in a claim however Economical has given us 24 hours of hell, and I expect many more days of hell to come.

First, they refused to loan us a vehicle until they can get the police report, so they can prove he was not at fault. We gave them the incident number and the contact information of the police officer who responded to the scene. The incident number says my fiance is not at fault, they refuse to believe that, and they refuse to speak with the officer who responded to the crash. The lady who is in charge of the claim spent more time on the phone lecturing my fiance about how he doesn't have their most expensive insurance plan to compensate for this crash than actually helping. She also insisted we contact the police and get the report from them in order to speed up the claim process. Needless to say the insurance is responsible to collect the police report, so the police would not give it to us and were even horrified that the insurance asked us to collect it.

Next they asked my fiance to go to the impound by Friday (the collision happened on Wednesday) to fill out the proper release paperwork that would allow the insurance company to take the car from the impound lot. We get a call from the impound lot an hour later stating that the Economical has informed them that they would be picking up the car the next morning. They impound lot called us because they thought it was strange, because no paperwork had been signed yet to release the car, which had just came into the lot that day. My fiance said he would be there in the morning to sign said paperwork, remove the licence plates, and collect our belongings.

This morning he goes to the impound lot only to find out Economical had sent a tow to collect the car in the morning before he had gotten there. Somehow they had taken the car without the paperwork filled out and took our licence plates and belongs with them! They essentially have stolen the car because we did not have the paperwork filled out that gave them permission to take the vehicle. Now we are fighting them to get our belongs and licence plates back! The people we have spoken to on the phone have been nothing but rude and awful to us, essentially saying it's our fault they took the car without our consent.

On top of that the lady in charge of the claim won't answer our phone calls. I am outraged! Do not get insurance with this company and save yourself the stress and horror we are going through now.