On April 14th I severely damaged my motorcycle and called Economical to advise them however I also told them I was going after MOT as it happened on a 400 series highway as I had hit a huge pothole.
Shortly after, while I was away out of town representatives of the insurance company had my bike removed by a tow truck from my buddy’s motorcycle shop without my permission. I was told that they could not reach me after numerous attempts while the tow truck was there and they became very argumentative with him… They released the bike as they were afraid of retribution…..note the pattern of bullying!! Upon my return, they would not tell me initially where it was. I still had the ownership in my possession.
The adjuster then decided to continue to bully me. First by treating my call as a claim. Then he asked me if there was anyone in the “ back seat?” and furthermore told me it was all my fault as “ the roads don’t move”… Obviously having never heard of expansion joints or frost heaving.
Shortly after the incident a highway patrol officer pulled over in his SUV and after telling me he was a motorcycle patrol officer as well, told me he too hit the huge hole and his whole SUV shuttered. He then proceeded to survey my bike’s damage and then looked at me and stated quite calmly…” How did you ever manage to not drop the bike?… You should be dead or in a wheelchair”… 55 years of riding many a different motorcycle…do you think maybe skill?
As I had mentioned the bike was severely damaged but by no means not repairable. I was never given the opportunity to discuss the possibility of re-acquiring it. Instead, the adjuster first sent me a third-party evaluation of the damage and it wasn’t even the same bike, it was some bike in Quebec with twice the mileage and not an ABS/FA model. These two representatives, ignorant people proceeded to bully me and as they had literally stolen my bike I found myself in a non-negotiable position.
One of them then offered an insulting settlement based on a third-party report and I was very clear that whoever was providing the evaluation had no idea what they were talking about…. 1) wrong year of a similar bike 2) wrong mileage 3) even to go so far as to prove their ignorance by claiming it was not the top of the line ABS/FA model… which I attempted to correct them but ran into more bullying. I even sent them a picture of the bike without the luggage bags attached but with the racks showing very clearly and told her” I prefer to ride my bike naked, a common term in the motorcycle industry and I got back a retort “Do not talk to “my” employees like that”…. Obviously showing off her insecurities and ignorance all in the same sentence. The adjuster then told me that I was welcome to seek other similar bikes as mine but I wasn’t permitted to use Marketplace or Kijiji…. do you think he was being guided….it was obvious he was out of his league. How insulting/ ignorant is that? … so I used other websites and provided them with proof that the bike was worth much more by sending him/her the ad links. Get this!… No more value discussion from either one… Two days later I was told that I now had to hire, at my cost, an independent motorcycle appraiser and once I had the appraisal an arbitrator would make the final, binding decision. Realized at this time I still did not know where my bike was and I still had the registration in my possession.
I have never been so poorly treated in all my 70 years. Economical/Definity is a terribly run company with absolutely the rudest, untrained persons on the front line….
The CEO should be tarred and feathered…
I have all the correspondence between adjusters, my broker and my wife in print… It’s no wonder that there is a huge disclaimer at the bottom of every email… pathetic humans.