Economical Insurance Auto Insurance Reviews

So, the company does not send me my policy, invoice or proof of insurance. Then wait a few months and finally request the proof of insurance slips. Find out I have one last payment still to make but no idea as to how much (3 payment system) anyways I make a payment of $1200 which was apparently $13.80 too little and again with no communication they cancel my insurance. Can't believe that is actually legal but it's been done and their ombudsman was unable or unwilling to help. 20+ years and this is how they treat you there. They want loyalty but don't give any in return. Says a lot about a company. They are overpriced but thought I was paying for something... apparently not.