Economical Insurance Auto Insurance Reviews

I have been claims free for 15 years, they still wanted to terminate my home policy for high costs. Charged me cancellation fee for removing auto as part of a bundle. Wonder how bad it would have been if I had a real claim

Economical did not honour the terms of the Ombudsman that states 'We are required to provide you with the renewal terms of your policy at least 30 days prior to its expiration.' I was not provided with my renewal by my broker until 2 days after my renewal. I provided evidence of this tardiness to Economical and cited the aforementioned statement in their Ombudsman. Economical, to this point, has refused to refund my premium in full regardless of their failure to follow the procedure set out in their own documentation. UNETHICAL! I will never be using Economical in the future, and as a broker myself, I will not be promoting their services to anyone under my advisement.

I cancelled my auto policy dated three months prior to receiving a final statement saying that I still owed money for which I was charged additional late fees. Even after asking repeatedly for a statement as there is no way to request one or see your account online. My bank statements proved I was current and they charged me for an additional four months and sent the statement after it was due. I was charged late fees even though I only received the billing the week after it was due and dated the week prior. They play with the dates. The next day I received a letter saying it was going to collections even though the original letter was dated the day before the collections letter. They send paper statements after the due date is due and I have been hit three times with overdraft and late fees. The answer you get from them is your payment billing cycle is off or they don't pick up the phone. They have no integrity and the customer service is one of the worst in my 30 plus years of buying insurance. They rip people off period. I guess they are keeping true to there good values statements with hypocrisy for the bottom line. Avoid them at all costs the worst experience and over 4 months just to cancel my insurance which I still had to pay because they put you in collections.

In December 2018, I had a trip to Montreal with my friends. On the way back, an 82-year old man changed his lane without checking the blind point and hit my car. We reported this case to the Montreal Police. And contacted Economical Insurance. This company tried everything not to solve this problem, and simply pay money to the old man, put all the responsibility on me. Due to this case, I repaired my car by myself and my insurance rate went high. February 2019, I cancelled the policy with them. Now is May 2019, they had $390 payment on my credit card. I was so shocked, if I didn't check my credit card transactions, I won't find out it. I tried to contact them, the thing is that they won't take your call forever. Friends, simply suggestion, just don't be a customer of them. They are a horrible company!

Their collision centre and insurance are in bed together. We were sent to Car Star. They estimated repairs of $9,445.00 plus. Took it to Campbell's Auto Collision Centre who said there were things that reported by Car Star...nothing wrong. Got a quote for $6200. approx. Called Doug Ford's office to change insurance laws. Under your new policy, they have it seems all the rights. They bend the rules to suit themselves. They have the right to write off your car even though it's not a write-off. The write off adjuster is rude and very demanding. Spoke to many professionals and car owners who know of companies "scams". Not all companies and collision centres are the same. You can take it to your own centre for an estimate. There are good insurance companies and collision centres and there are bad ones. These companies give honest companies a bad name.

As far as I am concerned, this company is an absolute scam. My car has been hit almost a month ago at no fault of my own and we have gotten absolutely nowhere. They don’t even have the common decency to answer my calls, emails or even letters. They wrote my $12,000 car off as a “total loss” due to $1,500 worth of damage and have offered me less than half for my car. I have gotten the car appraised by another appraiser as well as multiple quotes from autobody shops and they all have said that the damages do not exceed $1,500 and that in no way is it a write-off. However, their appraiser claims the damages are higher than $5,800. In the beginning, they assured me a rental until my car was fixed (which was originally supposed to be middle of the month) but once they wrote it off two weeks before my rental was due to go back, they insisted that I had one day to return my rental. Despite all of that they even tried to tow my car off of the autobody lot before they even told me that it was wrote off. I so frustrated with this company and have no hope that this whole process will be settled soon based on their behaviour. This company does not care about their client's wellbeing. Insurance is supposed to be there as a “just in case” to assure the client's protection in situations such as accidents. I can’t even fathom the way I have been treated throughout this whole process, especially from the representative in the total loss department.

You would think that being with a company for 3 years and being diligent each month making payments would make a difference, but they literally don’t care at all. Firstly, good luck calling these people. You’ll be waiting at least a half an hour for someone to pick up, which is absolutely pathetic. Secondly, I called to see if I can have an extension of ONE DAY for my car insurance, as I know it’ll come out tomorrow and due to having to fix my car, I won’t have the funds in my account. Trying to avoid an unnecessary NSF fee, I called to see if I could have a one-day extension as I get paid in one day and will have the money! Told me there was nothing they could do for me, and that the payment will be coming out and I will likely get an NSF. Sad that there’s literally nothing you can do about it, even when you try to reason with people for something that seems pretty reasonable. Will be looking at other insurance companies, this one is pathetic.

I have been waiting almost a year for my truck to be returned to me in pre-accident condition. Economical's preferred shop returned my truck to me with a repair that was incomplete and then proceeded to argue with me when I voiced my concerns. After months of repeatedly ignored emails from me, they finally agreed to have a reputable repair shop inspect my truck. Now that their appraiser has seen it for the 3rd time, and been made aware of discrepancies in the original repair, Economical has not responded in writing as required.

The accident was almost a year ago. Their Ombudsperson has not assisted. Their claims manager has regularly ignored written requests from myself and my broker, the president has not responded at all.
Both FSCO and GIO have been aware of this claim since last year and have advised me of my rights, which I have reminded Economical of several times.
Economical has taken what should have been a straight forward, simple claim and turned it into an added source of stress and trauma.

I recently had my truck stolen. I was offered a third of the price that I had paid for it just 6 months prior. It was stolen over three months ago and I'm still working with the claims department. I have had FOUR claims adjusters to deal with, absolutely pathetic. After purchasing my own appraisal package, they still offered just over half of the truck's full value. We're beyond sick of dealing with this company and will be taking all of our business away from them. Absolutely pathetic company, love to waste your time, and shows much disrespect by switching adjusters constantly.

I was shorted rental vehicle time that I had plenty of in my policy and as a result, ended up having to pay the remainder rental cost. Almost 2 weeks out of pocket. I'm so bothered!! Then I was forced to wait for my cheque because of a mix-up between the body shop and the adjuster leaving me to take on a loan when the cheque amount would have covered the down payment on my new vehicle. The first months payment of my new vehicle could have been paid with the money I will now need to pay for the rental. So please understand my frustration!