ICBC Auto Insurance Reviews

Called to make a claim and the adjustor I spoke to was condescending and rude. Laughed and called me dumb for asking questions. Seeing as it was my first accident and I had already been quite shaken up over the whole ordeal, she only made the process much more unbearable. I'm not sure what is required to work at ICBC but if these are the sorts of people the company has representing them, it's not a surprise why the ratings are so low. She was easily the most unpleasant person I have ever spoken to. Refused to answer questions and was outright disrespectful and unhelpful. Overall unpleasant experience.

I got a rock chip on my windshield so I went to my local autoglass company to have it fixed before the chip became a cracked windshield. Most insurers cover the cost of a chip repair to save having to replace the windshield.
Not ICBC, they wanted me to pay $200 deductible to fix the chip which ended up costing me just $55 out of pocket. The advice from the ICBC claims rep Jeff was pay the $200 deductible and get a new windshield because they will not pay for rock chip repair.
And now they want to put our rates up another 4%.

I have been with ICBC for over 4 years! Recently I had a question which could probably only take 5 seconds of an ICBC agent's time. I called ICBC and they put me on hold for over 45 minutes, after more than 45 minutes an agent picked up the phone and in 1 second disconnected the call! I pay over 2500$ per year for very basic coverage at ICBC, never had a single claim before and now that I need their help while traveling in the States, there is no one in this insurance company who pick up the phone and answer a simple question! ICBC is terrible and the reason is no competition in BC.

I hit a pot hole and the plastic skid plate under the front bumper received some broken clips as a result. The noise was loud so just in case there was suspension damage I called to see if I should file a claim. The lady I spoke with advised me that if I filed a claim and it was never processed, the claim number would die. No consequences. I took my vehicle to a dealer who replaced the clips for 71.90 which included labour. I called ICBC back to kill the claim number and was told it would still be on my file indefinitely.
Had I known that, I would not have filed a claim number until I had the damage assessed, but now, I realize the ads on TV that accuse them of lying are quite valid. Don't trust them for any thing. They are liars!
are quite valid. Bottom line. Don't trust them for anything. They are liars!

I have a good experience claiming in the past in one instance but in another instance I have had the worst, so I don't know what to tell. I find some of the adjusters very rude and have no customer experience at all. It's actually very embarrassing. They have no empathy for people.