ICBC Auto Insurance Reviews

Called ICBC three times in the last week to take care of some binder insurance cancellation and renewal... each time I was put on hold for a minimum of 30 minutes. After waiting they tell me to sent a letter of confirmation with my signature.. how do they reply to the email? "Please call us back". Simply unacceptable. Wish I was in Alberta so I wouldn't have to waste so much time dealing with ICBC. Mcdonalds has better customer service than this place, no exaggeration!

I hit a pot hole and the plastic skid plate under the front bumper received some broken clips as a result. The noise was loud so just in case there was suspension damage I called to see if I should file a claim. The lady I spoke with advised me that if I filed a claim and it was never processed, the claim number would die. No consequences. I took my vehicle to a dealer who replaced the clips for 71.90 which included labour. I called ICBC back to kill the claim number and was told it would still be on my file indefinitely.
Had I known that, I would not have filed a claim number until I had the damage assessed, but now, I realize the ads on TV that accuse them of lying are quite valid. Don't trust them for any thing. They are liars!
are quite valid. Bottom line. Don't trust them for anything. They are liars!

ICBC really needs to upgrade their phone holds. I was trying to speak with a representative, and I was left on hold for one hour and forty-five minutes. That is just ridiculous. One advice ICBC, maybe think of setting up a hold in line and a callback. You just cost me all my minutes. Thank you

After all the horrible things I've heard of ICBC I was weary of dealing with them, after being rear ended by a U-haul truck. I thought considering it wasn't my fault though it wouldn't have been that bad. I was sadly mistaken, having one of the worst experiences in my life. Being a new driver, I had random witness' follow me to the location of the accident just to vouch for me and my claim. I was very grateful, but despite the witness' ICBC still put me through the ringer stating I was still 25% responsible for the incident. Until the person who hit me ADMITTED their full fault in it ( with no apology from ICBC) . 9 months and in counting after U -haul quickly paid me out hassle -free. ICBC is still treating me unfairly on JUST the reimbursement of my insurance and transportation fees alone. After multiple attempts to contact them and stating who I was, my ICBC representative actually HUNG UP on me and patched me through to someone who couldn't even help me. She is still ignoring me to this day when all I am asking is what is owed to me. For an accident that wasn't even my fault! IT's about time we get competitors in BC ! They're raising all insurance 30% spike this year from now on and yet they don't even do their jobs as it is. I will literally go to AB just to get my insurance next time because I'm a young adult in a horrible society and if ICBC has taught me anything it's don't get hit by anyone or you are also taken advantage of. Also my boyfriend has been driving 2+ years safe driving in his company truck and failed his 4th test today! His failing reason : He didn't have his hands on the wheel at all times and he shoulder checked too much. It's all a money grab!!! Please take my advice and avoid ICBC at all costs. They will do nothing but give a headache for the rest of your life. As long as you pay , you have to put up with the horrendous treatment! I literally am only 20 and had my license for a little under a YEAR I'm already the biggest advocate to speak out about the injustice they bestow upon citizens.I highly suggest everyone invests in a DASH CAM FOR YOUR OWN SAFETY . Hopefully you have a wonderful ICBC free day !

My experience with ICBC has been unspeakably horrible. Several years ago now, my mother was rear-ended in a car accident and suffered damage to her knee. ICBC was supposed to compensate her for her time lost from work, but they instead transferred her from one adjuster to another, over and over again, and eventually stopped answering her calls completely. By the time she actually got a hold of her adjuster, they told her that the file was too old, and she didn't receive a single penny. They are ridiculously expensive, far more so than insurance you can get in Alberta, Nova Scotia, etc. and they will do everything they can to avoid money under any circumstances. When I accidentally crashed my car, it wound up being cheaper to pay for the repairs myself, than to go through ICBC and deal with the increased rates.

They are very expensive, especially if you are a new driver. ( Typically $3000 for full insurance for a new driver.)
They have outrageous surcharges for a person with a collision history.
The autoplan brokers are not very knowledgeable and not very helpful, I have to call in at the ICBC centre to reassess my discount history and claim history in order to get a proper discount rate.

(I'm fed up with ICBC being a monopoly in the car insurance industry and it's time we allowed a competitor into BC.)

My car was hit after I changed a lane from right to middle by the one from left to middle. The driver tried to hit-and-run but was finally caught by me. I asked for ICBC paper and found he is not the owner of the car, asked his driver license but he refused and ran away. I called Vancouver Police right away but they refused to follow up because he said I got the Car information. I called ICBC to report the accident and the adjuster said it is 50/50. I said, I have a dash cam footage and would like to show how my car was hit but she refused to watch it and just asked me to find any body shop. I insisted to provide the dash cam footage and she asked me to deliver it to New Westminster claim center and they will copy the file for her. When I delivered it, the receptionist said that there was no equipment to copy my footage. I called the claim center again and another guy said just provide ICBC a USB with the file. I delivered the new USB to the same claim center in New Westminster and another receptionist said she will arrange a delivery of my USB to the adjustor. I requested that once the adjustor received my USB to acknowledge it either by email or phone. I waited for a whole week but there was no reply at all. I called more than 5 times and found out that the adjustor was away for holiday and that no one handles my case. I waited another 5 days and finally reached her. She said she couldn't find my USB and asked me either to deliver the new one or try to upload it to YouTube. I finally got my friend’s help to upload the video and sent her the link, she called me back later and said it is still 50/50. I didn't accept and would like to appeal. She said I need to talk to the manager and provided his phone number. I called and he was in vacation. (it seems that everybody working in ICBC takes vacation and no one follows up on my case). I waited for a few days and found out that he was finally back. I called more than 4 times and left a message but without any call back or reply... I called and emailed the previous adjustor asking for help but no reply at all. So far, ICBC is really pisses customers off and how do they even dare to increase premiums and pay many staff members bonus....

Called to make a claim and the adjustor I spoke to was condescending and rude. Laughed and called me dumb for asking questions. Seeing as it was my first accident and I had already been quite shaken up over the whole ordeal, she only made the process much more unbearable. I'm not sure what is required to work at ICBC but if these are the sorts of people the company has representing them, it's not a surprise why the ratings are so low. She was easily the most unpleasant person I have ever spoken to. Refused to answer questions and was outright disrespectful and unhelpful. Overall unpleasant experience.

I got a rock chip on my windshield so I went to my local autoglass company to have it fixed before the chip became a cracked windshield. Most insurers cover the cost of a chip repair to save having to replace the windshield.
Not ICBC, they wanted me to pay $200 deductible to fix the chip which ended up costing me just $55 out of pocket. The advice from the ICBC claims rep Jeff was pay the $200 deductible and get a new windshield because they will not pay for rock chip repair.
And now they want to put our rates up another 4%.

I have been with ICBC for over 4 years! Recently I had a question which could probably only take 5 seconds of an ICBC agent's time. I called ICBC and they put me on hold for over 45 minutes, after more than 45 minutes an agent picked up the phone and in 1 second disconnected the call! I pay over 2500$ per year for very basic coverage at ICBC, never had a single claim before and now that I need their help while traveling in the States, there is no one in this insurance company who pick up the phone and answer a simple question! ICBC is terrible and the reason is no competition in BC.