ICBC Auto Insurance Reviews

Company has monopoly on basic insurance. Charge way too much for premiums. Tried to pay off fast at low amount on claims

They only see what they want and charge to much. They are not on your side at all.

64 year old with a clean driving history. My insurance went up to $175.00, almost 10 %. This is a tax grab. ICBC should be opened up for a competition to make it more efficient and fiscally responsible

Rates keep going up every year, even for experienced and safe divers - often at least twice as expensive as other provinces for the same coverage, vehicle, and driver. ICBC has an unchecked monopoly and should not be allowed to continue operating like this.

AWFUL THIEVES. Having L driver's license for years no longer counts for experience, I’m paying 370 to drive an old 07 vehicle and they’re increasing the price to 5.5k annually. I only drive less than 15 km to and from work, absolute monsters squeezing every penny they can off of drivers:( This is very upsetting.

I just went to renew my insurance, and under the new ICBC policy, I'll be paying 5200 a year compared to 3600. I have had 0 accidents, 0 claims and not even a parking ticket to my name. All because I still have my N and under the old policy they used the years you had your L towards your discount and recently cut that only counting the years you had your N. As well there is an increase for N drivers to boot. I'm in university full time, in what world can a full-time student afford that? We don't even have reliable public transportation where I live so I'm forced to pay this even though I can't afford it.

I just moved here from Ontario. The license transfer has been a horrendous process. No one seems to know what is going in this office. I've been told different requirements by 3 different people and after waiting for my abstract from Ontario they wouldn't accept it today. I've been driving for 10 years in April and I'm considered a new driver now. The girl I dealt with would not apply a discount to driving history despite having the proper form and her comment today was appalling to me. Her excuse for all this miscommunication was " the staff have been misinformed and no one has been trained properly". That is great customer service... The insurance here is a scam. I paid half of what I pay here for a Mercedes Benz in Ontario which is considered a high risk car. I switched to a safer car (Nissan rogue) and somehow my insurance is more. Something needs to change in the next couple of years ! This is absolutely ridiculous. Also step up your customer service skills because they need serious work.

Cost, wait times, service is all terrible. Time to dismantle ICBC. Prices too high. Salaries too high. Due to it being a monopoly people have no options which amounts to no service. Dealing with them for anything is frustrating at every level.

Supposedly ICBC’s new system will save good drivers money and penalize ‘bad’ drivers. I haven’t met anyone yet who is paying less than they were last year, and now you have to name all your family members on your insurance and pay 1/4 of the amount based on the worst driver. It is VERY unlikely that your named drivers will be using your vehicle this much, for example, my sister may borrow my car once a year, yet my tariff could be based 25% on her driving record even though she may only drive it less than 1% of the time. This is also a discriminatory policy that is biased against new drivers, low-income households and new Canadians. Even if you have a 40-year clean driving record from overseas, you will only be given 15 years' credit (far from maximum discount) and if you want to add a named driver without a BC licence, that person is counted as a new driver regardless of previous driving record. All in all a massive failure designed to bail ICBC out of debt and nothing else. I know people who are being driven out of employment because they can no longer afford to run a vehicle (an no, transit is not a possibility for everyone particularly self-employed).