Car Insurance Reviews
ICBC Auto Insurance Reviews
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(206 reviews)
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Last June my girlfriend was driving my car and was rear-ended. It was clear that the other driver was at fault which we thought would make the process simple, but that's just what we thought. My girlfriend was given an adjuster who would not answer emails or phone calls. After not hearing back for over a month and escalating things to the adjusters' manager (since we actually could not get any response), we received a quote for repairs and my girlfriend finally heard back that we could go ahead with the repairs and that ICBC was covering everything (finally!).
Fast forward to this June, we just got a call from the auto shop that fixed my car saying that ICBC still had not paid him for the work that was done. My girlfriend was given another adjuster (probably after the last one was fired or quit) and sent this one an email with no response, and now has called multiple times over the past three weeks with still no response.
I was so scared and hopeless at the beginning after reading all these reviews. I had an accident on the 29th December , 2017 and it was not my fault. My car was declared as total loss. It's so unfortunate that I have lost my car. But surprisingly ICBC did a great job for me. Every one from customer service to adjuster was so nice to me. It took a bit of time as they were very busy but it was so smooth. I am really happy and grateful to ICBC.
Angela, Bharti Gopal, Jeff Chao and Wes Porter, Thank you so much for all the help and support you gave me.
Best regards to you all.
It started when I hit a bear near Clinton BC.
First, it took 2 weeks to get it to the repair center then it 6 weeks to get parts which weren't anyone's fault.
But shortly after I got the car back my abs, traction control, service transmission, steering reduced, propulsion power were reduced. I have a record that all of this came up right after my accident. Now ICBC is saying that how can I prove that it's not a manufacturer's defect. Basically, the car is not safe to drive now because of the snow and icy weather. The NEW ICBC is no better than the old one.