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I needed to insure my brothers truck to clean out his home. He passed away last week and I am his executor. I brought in a copy of the will and a copy of the death certificate to Cindy, plus my own ID. Because she is forced to deal with computers and not human beings, the process got bogged down pretty quickly, but she persevered. It took an hour of diligent effort on her part and that of one of her co-workers on site, also, a (human) person on the phone but finally, I was able to walk out of there with the decals that I need to use the truck. Personally, I would have wanted to give up and tell me to go away, but she was friendly and encouraging and she won the day for me. So- brava Cindy and thank you.