ICBC Auto Insurance Reviews

Spent the last two years begging literally anyone at that company to do their jobs. Absolutely zero sense of urgency and every claim ends with "because we say so" non communication and bullying. Without question the worst run company in BC. Was an employee at the time of claim and quit in disgust. Trying to get my pension out of the company is even more infuriating than the claims process. I have given up on my claim as fighting for money I put into the company is taking even more time and effort than fighting over my claim. I just want my money, not even the lost wages and medical expenses, MY MONEY that I contributed so I can put this chapter of my life behind me. Maybe I will update in 6 months when someone from that entitled group of do nothings finally decides to at a bare minimum tell me to pound sand. ICBC delays with non decisions that, because no denial has been issued, make what little dispute resolution they have not highjacked and redirected back to themselves inapplicable. You can't dispute a decision that ICBC refuses to make. Absolutely embarrassing. My entire life is on hold and I am swimming in debt because the culture at ICBC is not to provide a service but to skim information right up until the point you find some reason to defer, deflect, dismiss, or deny with zero explanation then go back to playing Candy Crush 7 hours out of a 7.5 hour shift.

They will intentionally withhold wage replacement dispite severe injuries and found not at fault, until you repetitively call and beg them. Then they will act like they don't know why it didn't go thru. Scammers.

I have had brain injury, Back/spine injury and a wrist injury. 0 payout, and the wage replacement is 400$ less then what I was making before injury, which is NEVER on time. Also, don't bother calling them. They won't answer. If you miss their call, wait until next week.

Constant lack of communication.
They know they have the upper hand so they keep ignoring messages and having to cover for expenses.
My recovery specialist just decides for himself and does not follow the guidelines of ICBC. When I send links to articles and guidelines he doesn’t like it when I question things, and he shuts me down.
This should be illegal.

It was such a serious accident that a pickup truck hit my car in multiple collisions with more than four cars and the car was abandoned. Fortunately, there was no bleeding trauma, but I and my son were severely shocked as they hit the back and sides of my car hard. After about a year or so, my ICBC adjuster said I needed a doctor's note to receive more treatment, so I had a hard time getting a doctor's note as a walk-in. However, in the meantime, as the Adjuster changed, she said you can't take treatment without Kinesiology, and the Doctor's Note I received became useless.
I asked her shouldn't you give me permission to be treated at least once since I've been given a doctor's note as your former Adjuster told me to? I complained that I met a doctor and made my time spent on Doctors' notes useless, but she still said no.
I wanted acupuncture and massage treatment but I was rejected over and over again. I've even met a doctor and I'm so angry that he's handling it like this. Who can trust ICBC if I let my time go away and by any measure, it's like a light accident? I still have pain all over my body, but I'm so upset that I said I would get rid of the compensation treatment and provide treatment until the end, but I made it too difficult to get treatment after a year. The adjuster didn't consider my situation at all, and when I got the call from her at first, I felt very unfriendly throughout the phone call and sarcastically as if I were someone who offered to be treated when I was not sick. That happened earlier this year and just a few days ago she finally told me that I was not getting any more treatment.
How can an accident happen to anyone, but after a year, no more treatment? How can I solve this problem? Somebody tell me

Complete nightmare... I was Broadsided (t-boned) on the driver's side. Another car ran a stop sign at high speed, and both cars are totalled. The driver got out and ran came back and said he wasn't the driver. ICBC is a maze of deception and gives you the run around for months. I am very injured with no compensation at all for pain/suffering. No-fault is only good for the person who causes accidents. Would never choose ICBC if there was any other choice. Get rid of them

My wife and I were hit by a drunk driver, instead of the ICBC agent being kind and thoughtful they made her feel like she was lying about her injuries and it took two years or more to settle this. My wife was mentally fine after the accident but after dealing with ICBC for over two years she developed PTSD. She will probably never work again but minimal money they gave her. They are making money from other people's suffering. Shame on You!

The accident wasn't my fault I got a concussion. The concussion limited my eyesight and still causing me blackouts so they promised wage subsidy after one month of nothing I kept emailing trying to phone nothing I provided everything they asked for three months later they finally made it clear that unemployment insurance had to come first and that they were going to top up the wages. I have now waited 6 months nothing from ICBC they decided to send me an email recently saying who cares about your symptoms and blackouts get back to work! So ICBC promotes unsafe driving now and people on the roads that may pass out! This isn't an insurance company it is a scam!