ICBC Auto Insurance Reviews

With a wait time of over 30 min to ask a simple question... Pathetic support service. Their website is the worse website I have come across.

My recent dealings with ICBC were upsetting, to say the least!
They have no regard for customer service, you call them and it takes 2 to 3 hours to finally talk to someone there. They are extremely unprofessional. BC residents are forced to deal with them as its operated by the government with outrageously high fees.
I would not recommend them at all.

My wife and I were hit by a drunk driver, instead of the ICBC agent being kind and thoughtful they made her feel like she was lying about her injuries and it took two years or more to settle this. My wife was mentally fine after the accident but after dealing with ICBC for over two years she developed PTSD. She will probably never work again but minimal money they gave her. They are making money from other people's suffering. Shame on You!

It started when I hit a bear near Clinton BC.
First, it took 2 weeks to get it to the repair center then it 6 weeks to get parts which weren't anyone's fault.
But shortly after I got the car back my abs, traction control, service transmission, steering reduced, propulsion power were reduced. I have a record that all of this came up right after my accident. Now ICBC is saying that how can I prove that it's not a manufacturer's defect. Basically, the car is not safe to drive now because of the snow and icy weather. The NEW ICBC is no better than the old one.

Having an agent answer a call takes forever when they only work business hours only. How is anyone suppose to talk to anyone when they have the worst hours possible

They just take, take and take more of your already taxed money, 42$ for a transfer! 2 mins of printing papers=aweful, on top If you want to take insurance off your car or bike, you return the plates you paid for, no refund, then they charge you again for more plates next time.... absolute criminals...

My insurance is $4900 a year for an old VW. (Used to be over $5000), I have no accidents or tickets and I have been driving for 5 years. The price is the highest anywhere in the world and it seems to be completely arbitrary who gets the better prices and who gets completely robbed by ICBC. Then, when the time comes around for you to actually have to use your insurance from ICBC, it’s next-to-impossible to contact them at all, and they give you an abysmal compensation for lost wages and recovery fees. I know a person who couldn’t contact their adjuster for an entire year and had multiple months of lost income, plus physical therapy fees and a destroyed car (~$2000), and the best ICBC could muster up was $4000.

It is terrible to speak to their customer service over the phone.
The normal wait time is about 40 minutes.
We need private insurance companies here in BC!

ICBC will not help you when it comes to down to it. I had a claim in a review I waited five months to hear back from them that they will not fix my car! Waste of five months... They will take your money when they want it but when you need help they won’t help you