ICBC Auto Insurance Reviews

My recent dealings with ICBC were upsetting, to say the least!
They have no regard for customer service, you call them and it takes 2 to 3 hours to finally talk to someone there. They are extremely unprofessional. BC residents are forced to deal with them as its operated by the government with outrageously high fees.
I would not recommend them at all.

Two professional adults, 40-45 years-old, doing low-risk jobs, both with maximum (16+) loss-free years, driving a 15-year-old minivan worth <$5000, insured for commuting to a nearby place of work - and the annual ICBC premium is $2000!!! This is extortion. Nowhere else in the world charges this much for motor insurance. ICBC is broken, bad and wrong. Why? (1) They are a state monopoly - no competitive pressure to reduce their rates (2) They charge all drivers the same premium, independent of the driver's age (okay, they add $100 to the premium for an inexperienced driver - but that is no way enough to reflect the relative insurance risk) (3) They are loss-making and in debt, so gleefully profiteer from us, the residents of BC, in an attempt to back fill their coffers.

The insurance rates keep rising each year. The highest rates in North America are in BC!

Very high rates. A new and improved system that caused delays in renewals and adjustments finally came out with the promise of punishing bad drivers while doing the opposite. The fact that I now have to put a parent on my insurance who will NEVER EVER drive my vehicle to lower my rates more accurately to what they were at before should be a HUGE RED FLAG. Well over 10 years of flawless driving. Being punished. A person close to me has to pay over 1400 more a year. Also 10 safe driving.

I have never in all my born days been so disappointed in an insurance company as I am with ICBC from cost to service. ICBC is an empirical and outdated system with no competition to keep them in their place and costs affordable. Absolutely shameful when it comes to reasons for increases, discounts given, it's all about them, not the customer.

The worse experience ever. ICBC Customer Service are the rudest people in the universe. They just do not care what are you saying. They can care less. It is obvious their mistake and still, they do not care. I called 3 times and they still did not send me the report I have asked for. Also, ICBC is the most expensive. Why in BC we only have only one insurance company. Absolutely terrible in every possible way.