ICBC Auto Insurance Reviews

One year my insurance is 251$ a month then it’s 785$ a month for one minor at-fault claim that there was no physical damage to either car, minor as they get. No one asked for photos of my car or anything. I’ve talked to at least 4 different brokers now and no one knows what is going on. ICBC are thieves and will do anything to screw you over. They are making it impossible for people to afford insurance in BC!

Inefficient, ineffective, arrogant, rude, and that's just the employees. Don't get me started on the company. They want your thousands every year but treat you like a criminal when you make a claim even when it's not even your fault! Why don't we have more competitors?

It has been 2 weeks since my dad is without a vehicle and the estimator for ICBC came with a below-average (very low ball offer). After emailing him yesterday about what I am expecting for the vehicle, he still didn't respond.

ICBC is the worst company ever I’ve seen. Poor customer service, no accurate procedure to identify fraud claims, and very expensive. Why we should have the ICBC monopoly in BC and no other insurance company is allowed to compete with them? That’s why they charge people whatever they want! They don’t have any competitor!

Changed bank accounts and ICBC didn't upset system, when called in, changed my address in the system, though. So, when I realized issue called into account services were was told to $645 to resolve the issue. I paid in cash but put the receipt in insurance paperwork. This was a month a half ago, Friday, I went down to the car only to discover my plates were removed, insurance paperwork was removed and note from ICBC that I had to pay $1900. Called ICBC, where I had to wait on hold for half hour only to be told it was my fault and even if I did go pay the $1900 plus bailiff fees I wouldn't be able to renew my insurance. I was only behind a month in payments, again, because they didn't update the banking info I submitted. Have now spoken to two supervisors who have blamed Canada post for me not receiving any notices, the bailiff they hired for stealing things from my car, the insurance broker for ICBC system not showing my payment and my fault. The agents were rude and mean to me.

Every time I receive ICBC renewal notice I am reminded that this is one big monopolized scam in BC. The rates are so damn high and there are absolutely no options to go anywhere else.

We did our research about moving to BC and finally called the Insurance Company for a quote, the ICBC. They told us we have to use only the ICBC insurance if we want to settle in BC. They gave us a quote: few dollars shy $2000 after 28 years driving in Canada plus the home insurance at a different company. We have decided not to move BC. NO THANKS, we don’t need your services...

There's the money hungry ICBC. Don't give me any garbage about getting optional insurance elsewhere. I have no options but pay ICBC for my basic insurance. I dislike the idea of giving a single penny to ICBC. Then I have to hear about bonuses and their pay rates. They absolutely do not deserve any pay rate increase and certainly no bonus. I haven't had a ticket in 40 years and no claim for about the same. I'm fed up with ICBC. I want other options!

I'm having to pay for insurance for a year and I drove for 3 weeks. Was in a car accident, didn't know better about cancelling my policy. My fault, but I still can't believe I have to pay 3000.00 for literally no reason. Also, customer service rep I talked to was so mean.

Everything dealing with ICBC is a complete nightmare, every broker works on a different system, so if you go to 2 different brokers, they have no idea what is going on with a claim, if you're making a claim, if insurance on a vehicle has been cancelled or anything! It's like dealing with toddlers trying to put the square brick in the circular hole... I was in a collision and I immediately pulled over and called ICBC. My vehicle at the time, to my knowledge, was driveable and I told the agent that. 2 min later as I'm driving home, the power steering goes and I take the car to a mechanic, an ICBC certified mechanic and they take apart the front end and give me an assessment. I decide I can fix it cheaper than it would be to make a claim and tow it home, I try to cancel my insurance that same day (at broker 1) and I'm told I CAN'T and to wait a couple of weeks. Time goes by with my vehicle sitting in my backyard not driveable and I'm charged another month of insurance... same day I go to a different broker that's closer and ask them to cancel the insurance, no problem, it's done, I ask to get a refund for the month that was just charged, can't do it, I have to call ICBC, Ok... sure... quick phone call and I'm told I have to email them, I email them and I'm told to call them (see a pattern yet?). I finally get a hold of someone on the phone and they tell me because my vehicle was listed as driveable and I decided not to make a claim that they won't refund me... on top of that they tell me my insurance hasn't even been cancelled yet! Broker #2 hasn't submitted the paperwork yet (all good it's only been a week...) Useless insurance, ICBC is a monopoly on insurance that not only doesn't work but it's FORCED! You have to have ICBC to drive in BC, I would rather move back and forth from AB to BC to keep my 6 months of AB insurance. Moving back to Alberta ASAP where efficiency isn't just a theory...