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ICBC Auto Insurance Reviews

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(206 reviews)
ICBC
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
10.0%
Agent/rep availability
10.0%
Agent/rep callbacks
10.0%
Agent/rep knowledge
10.0%
Claim - not-at-fault
10.0%

Top negative trending topics ?

Claim - adjuster
50.0%
Agent/rep attitude
40.0%
Agent/rep availability
30.0%
Claim - injuries
30.0%
Claim processing time
30.0%
Agent/rep callbacks
20.0%
Agent/rep knowledge
20.0%
Claim - not-at-fault
20.0%
Billing/payments
10.0%
Claim - denial
10.0%
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Tags
Billing/payments (1) Cancellation experience (1) Claim - not-at-fault (1) Claim - rental car (1) Claim - repair shop (1) Claim - total loss (1) Claim payout amount (1) Claim processing time (1) Insurance Rates, Prices (4) Phone wait times (1) Rates for bad drivers (1) Rates for good drivers (1) Rates for seniors (1)
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Wait lines

by GS on Sep 20, 2021
2.5 out of 5 stars

Having an agent answer a call takes forever when they only work business hours only. How is anyone suppose to talk to anyone when they have the worst hours possible

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Review topics
Phone wait times