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ICBC Auto Insurance Reviews

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(211 reviews)
ICBC
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
13.3%
Agent/rep availability
13.3%
Agent/rep callbacks
6.7%
Agent/rep knowledge
6.7%
Claim - not-at-fault
6.7%
New purchase experience
6.7%
Policy clarity
6.7%
Policy coverage
6.7%
Rates competitiveness
6.7%

Top negative trending topics ?

Claim - adjuster
60.0%
Agent/rep attitude
40.0%
Claim processing time
40.0%
Claim - not-at-fault
33.3%
Agent/rep availability
26.7%
Agent/rep callbacks
26.7%
Agent/rep knowledge
20.0%
Claim - injuries
20.0%
Claim - total loss
13.3%
Claim payout amount
13.3%
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Tags
Agent/rep attitude (1) Agent/rep availability (1) Claim processing time (1) New purchase experience (1) Policy clarity (1) Policy coverage (1) Rates competitiveness (1)
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Consumer (164) Insurance agent or broker (2) Financial Services specialist (1) Expert (1) Other (2)
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Car insurance

by Andriy Grabovsky on Jul 3, 2023
1 out of 5 stars

I placed my claim in 1 decade of April. Today is July 3rd 3 times a called customer service. But we still stay in the same spot. Damages are not estimated. The car is not fixed. My claim was just ignored.

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Review topics
Claim processing time