Johnson Insurance Auto Insurance Reviews

I sent several emails to the company to find out if there would be a Covid-19 rebate offered like every other insurance company on the planet is offering I got zero response, so my guess is that’s a no. I’ve heard nothing but bad things about this company and I wouldn’t have taken out a policy with them but my original policy with Scotiafinancial passed it off to Unifund Insurance who passed it off to Johnson Insurance. That wasn’t done because they gave me a great rate, in fact I’m paying three hundred dollars more per year with ZERO accidents/tickets than my last policy. Can’t wait to renew...with another company.

Johnsons Insurance is the worst. I would never recommend anyone to go with this company. I don’t usually give reviews but Johnsons gave me a hard time and compelled me to do this. Before onboarding the client they will call you 10 times a day, give all the offers in the world, but once you’re all set they will not even bother to reply to your emails. Representatives from St.Johns were the worst customer care I have ever talked to. The agent did not know what he was talking about. He was rude and very unprofessional and he hung up on me without answering my questions. I called them again, some other agent picked up and she said things completely different than the previous agent. They will not give you valid reasons for an increase in your renewed auto premium amount. They increased my premium by 1500Cad where I had no accidents, no claims, no tickets, no address change, nothing and they did not have any valid reason to do that. I am quitting on them and switching to another company even if I have to pay them extra cause I am done with their service. It’s such a pain always!

Like other users' comments. I have a pristine driving record. No accidents no tickets, and I have never missed a payment! Yesterday received my renewal at more than double what I'm paying currently. The customer service representative told me she could save me $12.00 a month possibly. Increase due to keeping with competitive rates. I am taking my business somewhere else! This kind of increase is absolutely unacceptable and I'm disgusted!

Today I received renewal and the price is almost increased to 30% more compared to last year. I called and they said due to some factors it is increased? Which factors? No Accident, No Tickets however it is increased... Unbelievable... Most terrible insurance company... Stay away!

We received our renewal, our rates had exactly doubled. We thought it was an error. After several calls, we finally spoke with an associate. They confirmed that the increase was correct and that it was to keep competitive in the market. Being a couple with a pristine driving record this was unacceptable. We shopped around and moved on.

I have been a customer for over 5 years and never had issues. The customer service alone will have me cancel my insurance with them when it expires.

NEVER USE THIS COMPANY! STAY AWAY

Making online monthly payments as they neglected to withdraw funds from my account and they declined payment. They cancelled my insurance and from a 7 star moved me down to a 1 star. From 100 monthly now 300 monthly with no accidents or claims. They also charged me $352 before they would re-write another policy. Would not explain what that was for.

The worst insurance ever, Johnson increased every year my insurance and I don`t have any fee ticket and also I had to sent 3-4 times email about my cancellation, they did not provide me the correct information

Auto and Home Insurance keeps going up another 25% increase this year with no claims, tickets, or missed payments. After several years I'm moving on - they are just too expensive with their ever increasing runaway prices.