Johnson Insurance Auto Insurance Reviews

Almost 2 months ago I was rear ended, and that is when my nightmare began. The accident happened at 8:00 MST, and after numerous attempts, I was finally able to get ahold of Johnson Insurance at 10:00 MST. After speaking with one of Johnson's call center employees and providing her with my statement, I was advised to take the car a half hour away to one of their guaranteed auto body shops to get the damages appraised. The autobody shop deemed my car unsafe/ undrivable and kept my car saying that they would let me know when Johnson Insurance gave them the go ahead to start repairs . A few days later I received an e-mail from an adjuster stating that if I had not heard from her by the time I received this letter to please contact her, the letter did not provide any sort of contact information so I just replied to the email providing all my info. 2 days later at 20:00 MST I get a phone call from this adjuster, stating that she was not aware of being assigned my case file but she would gladly assist me (off to a great start). I provided my statement again to my now assigned adjuster, and was asked to please send a copy of the police report, my written statement, pictures of the accident and any other information I had. I was advised that they would give me a call once they got ahold of Wawanesa (the other drivers Insurance company). A week later I get a call from the autobody shop to advise that the Insurance company approved the $15,000 repair to my car.3 days after that I called the adjuster to get an update, and was advised that they deemed the accident No Fault on my part, but due to Wawanesa not returning their calls I would have to pay the $500 deductible to get my car back and would be reimbursed later...I was also given a choice to put a stop work on my car until Wawanesa responded. Not wanting to be in a rental car any longer, paying glass coverage per day, I agreed to pay the deductible in order to get my vehicle back. 4 weeks after the accident happened my car was finally ready. I paid the $500 deductible, and was able to drive away in my own car. After not hearing from the Insurance adjuster in over 2 weeks I left messages for her to find out what was going on...I did not receive a response back until 2 days ago. At that point I was advised that wawanesa was claiming a no fault accident for their driver who ran into the back of me while I was at a full stop! Johnson Insurance has advised that the accident is now being investigated, even after telling me regardless of the circumstances the person that rear ended you is always at fault. Also to top
It off, my adjuster didnt even review the accident report as she wasnt even aware that the other driver was put down as not wearing a seatbelt at the timr of the accident! Im absolutely furious with Johnson Insurance for the way this has/is being handled! I am now obtaining legal advise regarding the situation, and already looking at alternative Insurance companies for my house and vehicle.

I am currently suing Unifund for the money they claim to have paid me for claims that were withdrawn, paid under $300 for theft of a stereo system worth over 5000. i had additional coverage for this so by the time they took the 250 deductible i was left with a $47 cheque but they claim to have paid over $6897 and for my property loss they first declared it as fraud then i took them to court and settled out of court only to get a $2000 cheque that they cancelled when i cashed it. In total my insurance has went up 4000 a year for the next 6 years because the subtotal of your claims is divided into 6 years and when you never save over $23,000 and are paying for it, i do believe that is extortion.

We have been a loyal customer of theirs for the last 20 years. In all that time our rates have always increased every year. It's absolutely ridiculous how much we pay today. Their customer service is atrocious. I recently put through a claim due to an accident that was not my fault. A spare time from an oncoming car rolled through the front end of my vehicle causing serious damage. After the car was repaired and the claim closed, my local service center discovered my front tie rod was loose. The exact point of impact from my accident. However, Johnsons refused to open the claim and re-evaluate it. And the claim adjuster never called me back after several attempts to reach her. We will be switching away immediately. And possibly take a penalty just to be done with it for good. Stay away from this company!!!

I have been insured by Unifund through Johnson for over ten years. This April, my car war rear-ended. Clearly the other driver's fault. Didn't get to speak with the adjuster once, even after numerous phone calls. Just got the renewal in the mail for 2016-17 - nice juicy increase. So, did my mystery adjuster somehow charge part or all of the repair to my policy? I'll probably never know. So, now it's a choice of shop for another insurer or keep taking it up the tailpipe from Johnson / Unifund.

I had claimed recently and they decided to give me value of the car as it was not repairable. They gave me rental car just for 4 days, today is the last day and still I didn't receive cheque and when I call them to extend rental period , they don't pick up phone...no reply of email and finally they talked so rudely and denied for rental extension..........

Shame on you....you love just money but not customer service and your business.

I can't even bring myself to assign even one star to this fly by night company. I was in an automobile accident last year. The other driver -- insured by Unifund -- was at fault. My insurance carrier (StateFarm) got the run around when trying to get Unifund to cover the cost of the emergency vehicles that were called to the scene of the accident. Unifund doesn't answer the phone and they don't return calls from the State Farm claims adjusters. Now I'm personally on the hook for paying over $400 to the county to cover the cost of the firetrucks showing up. If I don't pay, the county will turn my case over to a collection agency and my credit standing will be compromised.

I have been insured with Johnson insurance for well over 10 years now and have never had an issue until I actually needed their help.

Instance 1. My car was hit in a parking lot. I was not present, but the person left a phone # which I called for the info etc. Provide this to my adjuster who then tells me he can't get in touch with the insurance company. After him being unable to get me any info and being in a rental for weeks, I Email my adjuster asking what is going on and whether or not I should be thinking about getting the police involved. I receive no reply for months. Not to mention I was charged 1200$ for the rental even though I have loss of use up to 3000$ and have for 14 years

Instance 2. The same car was stolen from in front of the house. The police were in a car chase with the suspect which resulted in damage to my vehicle. The adjuster tried to send me to a shop at the other end of the city when he already knows it is undrivable. Similar to my last adjuster, i asked him to send someone to appraise the vehicle at my home and have not received a reply in a week.

The sales department and customer service are all very nice and polite but that is just to sell you a policy. When it comes time for them to provide you service for the money you've been paying them it is a different company.

Long story short. I had a mischief to my vehicle where someone cut into my ragtop roof. An adjuster came out and looked at it. He commented on the mint condition of the roof prior to the damage. It was taken to a dealership for replacement. The insurance company gave the ok for the fix, however against the advice from the dealership only ordered the roof without the liner. It had to come from out of country. Of course once the roof arrived it was confirmed that the liner was also needed. I was informed by the dealership that they had attempted to contact the insurance company on many occasions with negative results. I finally got a hold of the insurance company myself and advised them that the dealership was waiting. Then the dealership called me a day later stating they had a very interesting conversation with the company. The insurance company did not like the final cost evaluation from the dealership and began to barter with them. Of course the dealership advised them that the amount was set and agreed upon prior to work commencing. The work stalled until I called the dealership again and was advised they had not heard from the insurance company for the last week. AGAIN I called the insurance company and was told that they were not going to pay the amount the Dealership had described and I needed to take it to another place our pay the difference. At this point I am totally upset. I advised them I dont care where it gets fixed ...just get it done. Its been at the dealership for a month. Of course now they will have to pay the dealership for work done, and most likely have the vehicle towed to another place to have the work completed to save $1300. Of course by the time tow charges and dealership costs, and the cost of my rental vehicle for the last month, the $1300 dollars would be absorded already. Brutal customer service, and I will be changing companies asap.

I damaged my vehicle when I went in a ditch because the road was slippery.
It was about 2 hours drive to my home and Taxi was not available.It was my husband, three small children and me. We were stranded on the highway when this man offered to take us to the city for a flat fee of $200 dollars in addition we had a tow and storage fee in the amount of $600. The vehicle front was badly damaged. I called the claim department at Johnson/unifund and I was assigned an adjuster. I called her and she told me I have to take the vehicle to their mechanic and I did. She then told me they will reimburse me all out of pocket expense. The problem is I was never able to get hold of her after that. I went online and found the address for Edmonton and I mail the receipt there. I called many times to check if they received the receipt the adjuster never returned my calls. After two month I got hold of her through another party and she told me she did not receive the receipt. I had copies of two receipt but I did not copy one. oops my problem, my loss. I am so upset. I am 50 years old and this is the worst service, I've ever encountered in my life. I cancelled my policy and I hope I don't ever have to go back. They god one star but I actually believe there should be a o star rating.

I was a customer with this company for 13 years, and recently I had the last of a string of very shady experiences with them.
I saved $500 a year just by switching insurance companies to another one today and I am getting even better coverage with my new company.

As far as their dishonest and shady dealings:

Most recently I received a speeding ticket for doing 76kmph in an 80. Apparently the section I was in was a 50, however the sign was removed for construction over a month and never replaced. I was not from this area so I was unfamiliar with the speed limit sign. Under the highway traffic act the zone is an 80, however the police officer still charged me, knowing they were in the wrong and the whole incident was documented on dash cam with GPS data. I also went to the police station and the captain admitted to me that they were in the wrong but could not reverse the ticket. I ended up having to pay since the amount of money to fight the ticket was not worth it. They lawyer would of been $400, and I would have had to attend court in the town where I got the ticket, which would of costs me $300 in gas and about $400 in lost wages. So instead of $1,100 out of my pocket I paid the fine, since the officer who knew she was in the wrong bumped it down to the minimum fine. So I had no demerit points and it should have been forgotten there. Now with any normal insurance company a no point ticket does not effect you, but not these scammers. Three weeks later I got a letter in the mail informing me my insurance would be increased $250 additional dollars per year, even though I did nothing wrong. The insurance company did not give a crap about my word and they did not care about my evidence. It took me three days to get in contact with anyone to even explain my situation, since they laid off everyone and shut down the offices here and moved it all to a mega-call centre in Toronto. So I did finally get in contact with someone who was unsympathetic and did not care. So after 13 years they could not be bothered to give me the benefit of the doubt. The company I am now switching too is only two thirds the price. I am accident and claim free, and have no demerit points, but Johnson treats me like garbage.

I also had an other incident a couple years ago where someone did a hit and run on my car. Johnson were unsympathetic and treated me like I was a criminal. They would not pay out even a third of what it was worth. The car basically suffered from nothing but a dented quarter panel which could of been fixed for under $2000. So after 10 years of full coverage They tried to write off my car. When that happened I just dropped to basic coverage and fixed it myself. I then drove it for another year and a half before I sold it.

All the good reviews on this site about Johnson from three or four years ago, however they have changed a lot. What a damn joke Johnson has become. I felt that their company was the bane of my existence, so today I stood up and finally switched companies.