Johnson Insurance Auto Insurance Reviews

I was hit by a car from back and unfortunately he was running from scene. I reported to police and waiting for 2 weeks no suspect was found. I decided to claim under my policy. Because wheel and axle is damaged/as it was not my fault. So 3 times with 3 different customer rep. They promised me adjuster will call you . still waiting for couple of days and left message for adjuster. No answer no call back. I asked for rental car and, first, they agreed then said no - now you should talk to adjuster. He needs to see the car first.

So poor customer service , trying to not cover /assist you when you need them.

I am disappointed and will switch to another company soon.

I have had Johnson as my insurance company for 15 years. I had my husband go last week to add a second vehicle to our policy and it jumped $370. So we switched insurance companies and Johnson decided to charge us the $460. Because we didn't cancel at the end of a month. Stealing our money. So glad we switched companies.

Almost 2 months ago I was rear ended, and that is when my nightmare began. The accident happened at 8:00 MST, and after numerous attempts, I was finally able to get ahold of Johnson Insurance at 10:00 MST. After speaking with one of Johnson's call center employees and providing her with my statement, I was advised to take the car a half hour away to one of their guaranteed auto body shops to get the damages appraised. The autobody shop deemed my car unsafe/ undrivable and kept my car saying that they would let me know when Johnson Insurance gave them the go ahead to start repairs . A few days later I received an e-mail from an adjuster stating that if I had not heard from her by the time I received this letter to please contact her, the letter did not provide any sort of contact information so I just replied to the email providing all my info. 2 days later at 20:00 MST I get a phone call from this adjuster, stating that she was not aware of being assigned my case file but she would gladly assist me (off to a great start). I provided my statement again to my now assigned adjuster, and was asked to please send a copy of the police report, my written statement, pictures of the accident and any other information I had. I was advised that they would give me a call once they got ahold of Wawanesa (the other drivers Insurance company). A week later I get a call from the autobody shop to advise that the Insurance company approved the $15,000 repair to my car.3 days after that I called the adjuster to get an update, and was advised that they deemed the accident No Fault on my part, but due to Wawanesa not returning their calls I would have to pay the $500 deductible to get my car back and would be reimbursed later...I was also given a choice to put a stop work on my car until Wawanesa responded. Not wanting to be in a rental car any longer, paying glass coverage per day, I agreed to pay the deductible in order to get my vehicle back. 4 weeks after the accident happened my car was finally ready. I paid the $500 deductible, and was able to drive away in my own car. After not hearing from the Insurance adjuster in over 2 weeks I left messages for her to find out what was going on...I did not receive a response back until 2 days ago. At that point I was advised that wawanesa was claiming a no fault accident for their driver who ran into the back of me while I was at a full stop! Johnson Insurance has advised that the accident is now being investigated, even after telling me regardless of the circumstances the person that rear ended you is always at fault. Also to top
It off, my adjuster didnt even review the accident report as she wasnt even aware that the other driver was put down as not wearing a seatbelt at the timr of the accident! Im absolutely furious with Johnson Insurance for the way this has/is being handled! I am now obtaining legal advise regarding the situation, and already looking at alternative Insurance companies for my house and vehicle.

We have been a loyal customer of theirs for the last 20 years. In all that time our rates have always increased every year. It's absolutely ridiculous how much we pay today. Their customer service is atrocious. I recently put through a claim due to an accident that was not my fault. A spare time from an oncoming car rolled through the front end of my vehicle causing serious damage. After the car was repaired and the claim closed, my local service center discovered my front tie rod was loose. The exact point of impact from my accident. However, Johnsons refused to open the claim and re-evaluate it. And the claim adjuster never called me back after several attempts to reach her. We will be switching away immediately. And possibly take a penalty just to be done with it for good. Stay away from this company!!!

I had claimed recently and they decided to give me value of the car as it was not repairable. They gave me rental car just for 4 days, today is the last day and still I didn't receive cheque and when I call them to extend rental period , they don't pick up phone...no reply of email and finally they talked so rudely and denied for rental extension..........

Shame on you....you love just money but not customer service and your business.

I have been insured with Johnson insurance for well over 10 years now and have never had an issue until I actually needed their help.

Instance 1. My car was hit in a parking lot. I was not present, but the person left a phone # which I called for the info etc. Provide this to my adjuster who then tells me he can't get in touch with the insurance company. After him being unable to get me any info and being in a rental for weeks, I Email my adjuster asking what is going on and whether or not I should be thinking about getting the police involved. I receive no reply for months. Not to mention I was charged 1200$ for the rental even though I have loss of use up to 3000$ and have for 14 years

Instance 2. The same car was stolen from in front of the house. The police were in a car chase with the suspect which resulted in damage to my vehicle. The adjuster tried to send me to a shop at the other end of the city when he already knows it is undrivable. Similar to my last adjuster, i asked him to send someone to appraise the vehicle at my home and have not received a reply in a week.

The sales department and customer service are all very nice and polite but that is just to sell you a policy. When it comes time for them to provide you service for the money you've been paying them it is a different company.

Long story short. I had a mischief to my vehicle where someone cut into my ragtop roof. An adjuster came out and looked at it. He commented on the mint condition of the roof prior to the damage. It was taken to a dealership for replacement. The insurance company gave the ok for the fix, however against the advice from the dealership only ordered the roof without the liner. It had to come from out of country. Of course once the roof arrived it was confirmed that the liner was also needed. I was informed by the dealership that they had attempted to contact the insurance company on many occasions with negative results. I finally got a hold of the insurance company myself and advised them that the dealership was waiting. Then the dealership called me a day later stating they had a very interesting conversation with the company. The insurance company did not like the final cost evaluation from the dealership and began to barter with them. Of course the dealership advised them that the amount was set and agreed upon prior to work commencing. The work stalled until I called the dealership again and was advised they had not heard from the insurance company for the last week. AGAIN I called the insurance company and was told that they were not going to pay the amount the Dealership had described and I needed to take it to another place our pay the difference. At this point I am totally upset. I advised them I dont care where it gets fixed ...just get it done. Its been at the dealership for a month. Of course now they will have to pay the dealership for work done, and most likely have the vehicle towed to another place to have the work completed to save $1300. Of course by the time tow charges and dealership costs, and the cost of my rental vehicle for the last month, the $1300 dollars would be absorded already. Brutal customer service, and I will be changing companies asap.

After years of loyalty with no accidents. I wanted to add my son as an occasional driver to my policy. They wanted to raise my premium to $900 a month more. Of course I cannot afford that. How disgusting to treat a customer this way. I will be changing providers ASAP! Also they still have no accident forginess really? Who does that anymore. No need to stay a moment longer with this horrible company

After 30+ years of paying out over $30,000, and no accidents, until my spouse had an accident this year. Due the fact that she was on my policy for just 3 years, there was no accident forgiveness for her. Then I got a letter from Unifund Johnson saying that they would no longer be able to renew my policy, due to this accident. I then called my local agent and she then told me that I could renew it, but it would cost me an extra $3000 per year. I switched insurance companies and am now paying $3400 per year instead of the $5500 that Unifund Johnson was going to charge me. Totally no respect for the many years of paying into their insurance plan. I will be telling my story to everyone I know and will be discouraging them from ever contacting Unifund Johnson Insurance.

Bought insurance for new car end of June 2015, despite several requests have not received a hard copy of the insurance form. In addition, Johnson's keeps confusing the expiration dates for a car I sold and our 2nd car. The latter insurance expires next year, but they have now decided it expires when my sold car's insurance expires shortly, and want payment now. Phoning them is useless as waits are endless, plus they aren't answering email. They also owe me a refund on the insurance for the car I sold, but sent me a 'credit' instead.