Johnson Insurance Auto Insurance Reviews

I damaged my vehicle when I went in a ditch because the road was slippery.
It was about 2 hours drive to my home and Taxi was not available.It was my husband, three small children and me. We were stranded on the highway when this man offered to take us to the city for a flat fee of $200 dollars in addition we had a tow and storage fee in the amount of $600. The vehicle front was badly damaged. I called the claim department at Johnson/unifund and I was assigned an adjuster. I called her and she told me I have to take the vehicle to their mechanic and I did. She then told me they will reimburse me all out of pocket expense. The problem is I was never able to get hold of her after that. I went online and found the address for Edmonton and I mail the receipt there. I called many times to check if they received the receipt the adjuster never returned my calls. After two month I got hold of her through another party and she told me she did not receive the receipt. I had copies of two receipt but I did not copy one. oops my problem, my loss. I am so upset. I am 50 years old and this is the worst service, I've ever encountered in my life. I cancelled my policy and I hope I don't ever have to go back. They god one star but I actually believe there should be a o star rating.

I received an email notification saying that I need to contact Johnson Insurance immediately and I found out that they removed my collision insurance because of the combination of one accident in 2019 and two minor traffic speeding tickets in 2020. I have been with Johnson Insurance for the past 10 years and I had no issues until Unifund took over the company. When I called Johnson Insurance and inquired about my insurance they said they removed my collision insurance without any prior notification. They don't value customer loyalty anymore. Stay away from Johnson Insurance or Unifund. I highly do not recommend it to anyone! Please do your homework before you consider going to Johnson (Johnson Insurance). Their customer service is good but their service is poor.

I've been using these guys prior to the big changes, and ever since they've been complete garbage. They put on the wrong insurance coverage on my paperwork, so when I got in a car accident I had to get it all changed for proper coverage. This rose my price from 87$ to 197$ a month. Then they raised my price again at 209$ after the renewal. Then I switched vehicles and they quoted me for 260$ a month. Great, I can manage that. I ended up paying 336$ instead. On top of this, I was told last month I'd be paying 168$ after credits. It wasn't even close. There was "no record of that quote." The customer service is absolute trash, the people on the phone sound like they hate their life, and hate yours even more. They get short with you when you ask questions. Don't even bother, look for another insurance company and save yourself from trouble. I dropped them and went with a better one yesterday. I'll gladly pay the cancellation fee to never see their name again.

I paid when i bought 2017 honda odyssey $6000 down payment plus additional warranty with lease guard fee. But my van got stolen 2 months after i purchased the van. Insurance company refuse to pay any money to me (all the money i paid 2 months ago) and they just want to pay off Honda finance only. This is very frustrating because i paid more than $9000 for just to drive the van for 2 months..

This is fraud.

My daughter had an accident, her car is not drivable, need help with tow and sitting on hold for more than 45 minutes waiting for one of their 'highly trained team to be with us shortly, your call is important to us, and handling your claim quickly and professionally is important to us'. Yes. That is believable. I'll be looking for a new insurance agent on Monday!!

If it weren't for the price, I would definitely be going elsewhere for car insurance.

The customer service is absolutely terrible; long wait times, rude staff, and blatant disrespect for customers time. You definitely need to plan ahead when trying to communicate with this company; nothing can be accomplished in a reasonable timeframe. Customer authentication is very poor; how is it possible for me to obtain car insurance, but they spelled my name wrong on the policy, after being corrected numerous times? Perhaps because it took over 5 phone calls with 5 different representatives for them to set up a policy...

I sincerely hope that I will not have to file a claim through this company, I can only imagine what a headache that would be. If I can get through a year without having to communicate with them, I will be very happy when my policy reaches its expiry date.

Next time, I will absolutely pay more with a different company to have decent customer service!

My brother is with Johnson insurance. He got into an accident a few weeks ago and they assigned him a claims guy where he doesn't return your call for weeks on end to where you have to call a 1-800 number and have to be redirected to someone else to get information on the claim. They have been screwing around with my brother for weeks on end and not approving for a rental when it's on his insurance plan. These guys are the worst company to deal with for claims. I highly recommend you not deal with Johnson insurance for auto.

I called in to add myself as a second driver and no consent was requested from my father. I called in about an unexpected $500 invoice and suddenly my father's consent was required. I asked that they call my father to request consent. I said I would let my father know to expect a call. When I called them back to tell them they can call my father they decided they would not call a number that is not on file. My father would be at work... he possibly cannot pick up the phone at home.

My concern is just that when they are able to add more insurers (getting more money from us) they will do it all with no consent from the account holder, however, if you suddenly have a question or concern it will not be heard without the account holder's consent.

No consistency and very obviously after the money. The worst customer service, absolutely horrible.

Would never recommend this company to anyone, ever! After the long wait just to speak to someone, do not expect your time, business, and interest to be appreciated. They erased, or lost, my insurance history when I was previously insured with them; trying to attain insurance records from them is near impossible, and do not expect to be treated as a person over the phone, no matter how many people you talk to. For a company that charges a hefty premium rate to their non-valued customers, it is not worth your time when there are guaranteed (from personal and friend's experience) BETTER and CHEAPER insurance companies out there.