Shady and terrible company
by MT on Oct 1, 2015
1 out of 5 stars
They are trying to make you pay more in every possible way. The latest experience really crossed the line: 1) They don't give a discount for etching (engraving the serial number on most parts of the car to make theft less desirable), although other companies do. 2) If you want to have a discount for winter tires, you have to provide them with a receipt. Besides that this makes you feel like a criminal, it also limits the options for someone to purchase the tires. You can't buy tires from someone in person it has to be from dealer or service. 3) Customer care agents are going from bad to worse. In 2 days they told me 2 completely different statements, contradicting with each other and claiming that the other was wrong (good job Johnson!) 4) Contacting by chat is useless because in most cases they will tell you to call, and you basically wasted your time waiting for a chat...
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Being a student that recently graduated from College, these guys like to send out their flyers and brochures tell you what great services they have for students/alumni. Not only did they overcharge me, when I moved into another province they made it as difficult as possible to cancel. They were extremely difficult to get a hold of, then they charged me an additional month after I cancelled with them and then another $10 the month after. Fee's out the ass with these guys. They're happy to answer the phone when you want to sign up and give them your money, but whenever you have a question or need to contact them they never return calls, voice mails or emails. I've now been waiting for a letter of experience from them (for a completely clean history with them) for over a month. I absolutely discourage anyone from going anywhere near these crooks. Thanks for helping out the students guys! Because we're the ones with all the money, right?!