Johnson Insurance Auto Insurance Reviews

Auto theft claime still not settled on day 43 now and no rental.
Don't know why we paid for full coverage and the I sent it and I didn't recive it bull is unreal.

I was forcibly robbed and assaulted by three masked men, however, they didn't see it fit to waive my deductible, my rental coverage expired before the repairs were completed (upon the police finding my car) and they left me without a rental for over a month. Upon receiving my car I was told that everything was fine, however, after picking up my car I was forced to drop it bring it back in for repairs and since then I've been without a car for an additional two weeks, and now they are debating if they should fix the outstanding issues. This company is heartless! And they do not believe in putting the customer first. I strongly suggest that if anyone is contemplating using Johnson insurance, that they run and run fast!

I got hit by a deer in the start of October. Off the bat, the insurance company was great with answering my questions and getting me into a rental car. It took 3 weeks to hear back via voicemail that my car was written off. That was on October 26 - I’ve been trying to call back about the insurance money since that day and NOBODY has called me back or responded to my emails. I had never felt so disrespected as a long-term customer. Myself and my family will be switching insurance companies as soon as we can!!!

A former girlfriend of a friend, who didn't have a licence, - stole my car at night and crashed it. I'd forgotten my keys at my friend's house and had no idea till my wife spotted our car in a parking lot on the way to work. The next morning. Johnson won't settle. It's a nightmare. We've got 3 kids under 5 years and it's a leased car that has to be turned in. Adjuster won't take my calls. Gonna have to take out a loan and take them to small claims court to sue adjuster, Unifund and Johnson. BUYER BEWARE!! I'd give 0 stars if I could!!

I have been insured with Johnson insurance for well over 10 years now and have never had an issue until I actually needed their help.

Instance 1. My car was hit in a parking lot. I was not present, but the person left a phone # which I called for the info etc. Provide this to my adjuster who then tells me he can't get in touch with the insurance company. After him being unable to get me any info and being in a rental for weeks, I Email my adjuster asking what is going on and whether or not I should be thinking about getting the police involved. I receive no reply for months. Not to mention I was charged 1200$ for the rental even though I have loss of use up to 3000$ and have for 14 years

Instance 2. The same car was stolen from in front of the house. The police were in a car chase with the suspect which resulted in damage to my vehicle. The adjuster tried to send me to a shop at the other end of the city when he already knows it is undrivable. Similar to my last adjuster, i asked him to send someone to appraise the vehicle at my home and have not received a reply in a week.

The sales department and customer service are all very nice and polite but that is just to sell you a policy. When it comes time for them to provide you service for the money you've been paying them it is a different company.