Johnson Insurance Auto Insurance Reviews

If I could rate them less than one star and still leave this review, I would. We had a claim for our 2008 Cadillac in which someone had backed into our car, damaging the driver's door and front fender. Our car was sent to Johnson/Unifunds "preferred" Auto Body Shop in London, Ontario to have the damage repaired. After the repairs were completed, we noticed the newly painted fender/driver's door were much lighter than the original paint on our car. Our car was taken back to the Auto Body Shop to show them the colour variance with their paint job and the problems associated with their work. They told us there was nothing they could do because our car was 10 years old and the paint could not be matched. Given the fact the new paint job was much lighter than the original paint and this car had been garaged over 90 percent of its lifespan, we found this explanation quite confusing and hard to believe. In addition to this, one of their employees that dealt with our daughter, when the car was taken back to be assessed, was also very rude and at one point went so far as to call her stupid. After voicing our concerns and receiving no resolution to the problem, we took our Cadillac and had it accessed by other body shops and numerous other professionals in the field to see if matching our paint would be an issue. Every single person that looked at our car expressed the job was not done correctly and assured us there would be no problem at all matching the colour regardless of age, without painting the entire car. We notified our adjuster at that time and sent pictures of the paint job, describing to him what happened at the Auto Body Shop and also told him we had our car looked at independently by other body shops and were assured our car could certainly be fixed properly. Our adjuster at that time sent an appraiser to look at our car but also said there was probably nothing that could be done about it. We’re not sure how he already knew this before it being looked at. After the appraiser looked at our car we received an email from the adjuster indicating the appraiser concurred with the body shops findings and they were doing nothing about fixing the colour variance on our car as it was an age-related problem. The following week we took our Cadillac to another body shop to have all of the work that was done by their "preferred" Auto Body Shop fixed at OUR OWN COST, regardless of the premiums we have paid for years to be insured for these incidents. The new body shop not only was able to fix the colour matching issue on the fender and driver's door (WITHOUT REPAINTING THE WHOLE CAR) but also informed us they found the following issues attached to the repairs done by the other body shop. The repairman said he found numerous issues with the work performed. He said the paint was not applied properly and if you ran your hand across the finish, it felt like sandpaper. Also, he said it appeared as though the paint was applied to the panels while they were on the vehicle vs them being taken off. This caused rough bumpy patches near any seam on the door and fender. Lastly, he said the finish was applied incorrectly and too thick. In his opinion, the quality and finish of the 10-year-old paint were in much better condition than the newly applied paint. We are really unsure as to how all of these issues could have been overlooked by Johnson/Unifunds appraiser upon his inspection. Given the explanations and excuses we were given for the POOR WORKMANSHIP on our car we find it very disappointing that the Auto Body Shop and Johnson/Unifund did not acknowledge and take responsibility for fixing our car correctly and we were forced to have our car repaired independently and pay for it out of pocket regardless of the premiums we have paid for years to be covered for these incidents. After the new body shop fixed the original repairs, it now looks exactly like it did prior to the accident and there is no colour variance between the repairs and the 10-year-old paint job. This is in complete contradiction to what we were told. We sent an additional email to our adjuster on April 20th, letting him know we took our car to another body shop and it was fixed ‘CORRECTLY’ and the explanations we were given by Unifund and the other Auto Body Shop were in contradiction to what the body shop found upon fixing our car. Our adjuster has never responded to our email to acknowledge the mistake or take responsibility for reimbursing us for the repairs that should have been covered from the very beginning. We haven’t heard a word from him. We feel this whole experience has been incredibly unethical on behalf of Johnson/Unifund insurance and find it very concerning from a customer's standpoint there has been absolutely no accountability from anyone to resolve this. We would have to assume there must be some kind of personal gain for the adjuster to completely disregard the “obvious” problems brought to his attention and his total lack of acknowledgement throughout our claim. As business owners, we can’t imagine not taking responsibility for the poor workmanship performed on our car by (their preferred body shop) and taking care of a customer that had paid years of premiums to be covered for these incidents. We are less than comfortable, dealing with an insurance company that conducts business in such an unethical manner. With the cancellation of all of our policies, the adjuster and Body Shop's lack of ethics/accountability has become Johnson/Unifunds loss. It's unfortunate this review does not allow us to upload the pictures of the workmanship performed on our car, they say it all.

No one showed any respect and they just kept referring me to people who never answered their phone, or respond to v/mails or emails! I had no idea who was managing my case and was very confused. My car sat in the shop for 2.5 weeks! Guys, my car only needed two tires, two rims, and an alignment - something that could be done in one day!!! Yet, they treated the whole process like there were thousands in damage or like it had to be written off. Absolutely ridiculous! No one called me and because my car was at the dealership, the dealership couldn't get through either. The staff were extremely inefficient - in fact, I strongly believe that my seven-year-old could do a better job! I had to take time off work to find out what was going on. The process only heightened my anxiety. No one prioritized my case. The dealership also was given the runaround and were also provided with inconsistent information and in the end, insurance blamed the dealership!!! Typical. I have never experienced such poor customer service, inconsistency and lack of efficiency in service. No one answers their phone, nor do they call back or respond to emails or follow through. I have never felt so hopeless. Staff are abusive where they never hold accountability, instead, they deflect and blame you or the shop/dealership for the errors the insurance made. They are bullies and are completely inefficient. Stay away!

Almost 2 months ago I was rear ended, and that is when my nightmare began. The accident happened at 8:00 MST, and after numerous attempts, I was finally able to get ahold of Johnson Insurance at 10:00 MST. After speaking with one of Johnson's call center employees and providing her with my statement, I was advised to take the car a half hour away to one of their guaranteed auto body shops to get the damages appraised. The autobody shop deemed my car unsafe/ undrivable and kept my car saying that they would let me know when Johnson Insurance gave them the go ahead to start repairs . A few days later I received an e-mail from an adjuster stating that if I had not heard from her by the time I received this letter to please contact her, the letter did not provide any sort of contact information so I just replied to the email providing all my info. 2 days later at 20:00 MST I get a phone call from this adjuster, stating that she was not aware of being assigned my case file but she would gladly assist me (off to a great start). I provided my statement again to my now assigned adjuster, and was asked to please send a copy of the police report, my written statement, pictures of the accident and any other information I had. I was advised that they would give me a call once they got ahold of Wawanesa (the other drivers Insurance company). A week later I get a call from the autobody shop to advise that the Insurance company approved the $15,000 repair to my car.3 days after that I called the adjuster to get an update, and was advised that they deemed the accident No Fault on my part, but due to Wawanesa not returning their calls I would have to pay the $500 deductible to get my car back and would be reimbursed later...I was also given a choice to put a stop work on my car until Wawanesa responded. Not wanting to be in a rental car any longer, paying glass coverage per day, I agreed to pay the deductible in order to get my vehicle back. 4 weeks after the accident happened my car was finally ready. I paid the $500 deductible, and was able to drive away in my own car. After not hearing from the Insurance adjuster in over 2 weeks I left messages for her to find out what was going on...I did not receive a response back until 2 days ago. At that point I was advised that wawanesa was claiming a no fault accident for their driver who ran into the back of me while I was at a full stop! Johnson Insurance has advised that the accident is now being investigated, even after telling me regardless of the circumstances the person that rear ended you is always at fault. Also to top
It off, my adjuster didnt even review the accident report as she wasnt even aware that the other driver was put down as not wearing a seatbelt at the timr of the accident! Im absolutely furious with Johnson Insurance for the way this has/is being handled! I am now obtaining legal advise regarding the situation, and already looking at alternative Insurance companies for my house and vehicle.

We have been a loyal customer of theirs for the last 20 years. In all that time our rates have always increased every year. It's absolutely ridiculous how much we pay today. Their customer service is atrocious. I recently put through a claim due to an accident that was not my fault. A spare time from an oncoming car rolled through the front end of my vehicle causing serious damage. After the car was repaired and the claim closed, my local service center discovered my front tie rod was loose. The exact point of impact from my accident. However, Johnsons refused to open the claim and re-evaluate it. And the claim adjuster never called me back after several attempts to reach her. We will be switching away immediately. And possibly take a penalty just to be done with it for good. Stay away from this company!!!

I have been insured with Johnson insurance for well over 10 years now and have never had an issue until I actually needed their help.

Instance 1. My car was hit in a parking lot. I was not present, but the person left a phone # which I called for the info etc. Provide this to my adjuster who then tells me he can't get in touch with the insurance company. After him being unable to get me any info and being in a rental for weeks, I Email my adjuster asking what is going on and whether or not I should be thinking about getting the police involved. I receive no reply for months. Not to mention I was charged 1200$ for the rental even though I have loss of use up to 3000$ and have for 14 years

Instance 2. The same car was stolen from in front of the house. The police were in a car chase with the suspect which resulted in damage to my vehicle. The adjuster tried to send me to a shop at the other end of the city when he already knows it is undrivable. Similar to my last adjuster, i asked him to send someone to appraise the vehicle at my home and have not received a reply in a week.

The sales department and customer service are all very nice and polite but that is just to sell you a policy. When it comes time for them to provide you service for the money you've been paying them it is a different company.

Long story short. I had a mischief to my vehicle where someone cut into my ragtop roof. An adjuster came out and looked at it. He commented on the mint condition of the roof prior to the damage. It was taken to a dealership for replacement. The insurance company gave the ok for the fix, however against the advice from the dealership only ordered the roof without the liner. It had to come from out of country. Of course once the roof arrived it was confirmed that the liner was also needed. I was informed by the dealership that they had attempted to contact the insurance company on many occasions with negative results. I finally got a hold of the insurance company myself and advised them that the dealership was waiting. Then the dealership called me a day later stating they had a very interesting conversation with the company. The insurance company did not like the final cost evaluation from the dealership and began to barter with them. Of course the dealership advised them that the amount was set and agreed upon prior to work commencing. The work stalled until I called the dealership again and was advised they had not heard from the insurance company for the last week. AGAIN I called the insurance company and was told that they were not going to pay the amount the Dealership had described and I needed to take it to another place our pay the difference. At this point I am totally upset. I advised them I dont care where it gets fixed ...just get it done. Its been at the dealership for a month. Of course now they will have to pay the dealership for work done, and most likely have the vehicle towed to another place to have the work completed to save $1300. Of course by the time tow charges and dealership costs, and the cost of my rental vehicle for the last month, the $1300 dollars would be absorded already. Brutal customer service, and I will be changing companies asap.

The Johnson/Unifund is unreliable, untrustable and Big JOKE... I was paying 1900$ for my auto insurance till 2016 with No Accident. I had one accident forgiveness option with this company. 2017 I had a minor accident and my car is repaired by the Unifund. In 2018 my insurance premium increased to 2273$, 2018 again increased to 2446$ and last week I got renewal documents and it shows the amount 3031$. 500$ jump. I called them they said this year we increased everyone! I email often but NO Reply, I asked them to send me in written why and which reason you increased my auto insurance premium even I had one At Fault Accident Forgiveness... No Reply No mail... So, if you don't want to take a headache and save money, please go to other companies BUT never deal with this company.

I had an accident on January 1st, 2019. I’m insured with Johnson Insurance (Unifund). It’s been 5 months and I still don’t have a date for when I will have my vehicle back. After repeat inquiries that gave no answers I simply get the feeling they just don’t care about not having my vehicle for almost half a year. Although the accident was not my fault, I’m suffering all of the consequences and I’m insurer is fine with it. I would never recommend this insurance company.

I have been a customer paying premiums for 30 years without a claim. I had a hail claim and the whole experience has been a nightmare. I went through two claims adjusters off and on then got a supervisor, from whom I maybe get a response once a month no matter if I call or email. They sent me to a shop that did a terrible job and only half the car got painted. Refused to accept my vehicle as fixed. I just want my vehicle fixed. It is now November and my claim was in June. The worst claim service in the industry... I have been in insurance for years. This is unacceptable, so buyer beware they will take your money but if you need coverage, they just ignore you and hope you will go away. I definitely would warn anyone not to use this company.