Johnson Insurance Auto Insurance Reviews

Everyone I spoke with today was professional, and very helpful! They took the time to explain everything in detail, so I understood. Thank you guys again.

I just concluded a fabulous conversation with represantative. He went out of his way to solve the insurance problem I was having. His assistance was thorough and creative. Better yet he was realistic and honest as he listened, and proposed solutions which he was able to follow through on the same day! At the same time he was easy to talk too and very supportive and caused me feel like an important, and valuable client and not just another client making demands. Thank you.

I have read posted reviews and hope I have made right decision to move my policy to Johnson / Unifund Assurance from 10+ years at TD Security National. In the arduous decision-making process, I obtained numerous quotes from various providers. Not all quotes are created equal (e.g. deductible amount, $1M vs $2M liability, etc) and like most things in life, you get what you pay for. I did not base my decision on lowest rates (which they were not but they were among the lower ones) more about transparency about policy coverage and experience with the service on the phone. I called Johnson three times to get further clarification as I learned about premium options and narrowed down my choices. I was able to contact the rep, Sandi D., easily each time and she was the only sales rep out of the 7 companies that I called who (without prompting from me) actually took the time to break down the policy in detail and explain each of the premium inclusions and options. Make sure you know these before you just go with the "cheapest" quote. Lowballing rates could indicate the company would be lowballing you on claims. My quoted rate and coverage seemed excellent, as I benefitted from one of their professional group rates. I also asked for quote with secondary driver as my daughter is planning to obtain G2 in near future and Johnson rate for this was excellent and they also offered temp lower rate if child away at school (not all companies do this and check on distance requirements). I also inquired about conditions for future rate increases in case their quote was a "loss leader" to get you "in the door" as I do not plan on being an insurance hopper each year. I even tried calling claims line to see how easily I could get through, as reps from Sales dept. who are hired to get your business, are not the tel no or people you will ever call afterwards. Though one hopes they would never have to make a claim, satisfaction with an insurance provider is best measured in the client's experience with service during claims process. And if disgruntled, that's when you usually hear from customers on sites like these as most people only post review if unsatisfied. Though I hope I don't have to ever make a claim, if i do, I will revisit this site to see if my decision to bring my business to Johnson and give a great rating to start is warranted. The proof will be in the "claims" pudding and I hope I don't have to eat my words and regret this decision.

The one thing that separates them from other insurers is their customer satisfaction. They treat their clients in the best way possible.

Have not had experience with claim, but at this point, am pleased with the coverage and the agent handling my account