Johnson Insurance Auto Insurance Reviews

They will cancel your insurance policy without any reason just because their customer rep thought you may do something against their regulation. Won't go with them, such a rude customer service.

We called to ask them a question about our car. In all the years we've had insurance, we have never made a home or auto claim. The person we spoke with proceeded to open a claim which goes on our insurance record, a claim we were not told about, a claim we never made nor did we take any money for. I have spent three months trying to get this removed from our record. I have been met with seven different representatives. They were rude and basically told me there's nothing they can do about it. Interestingly, I ran into someone else this happened to, who remarked: "never call them to ask any questions or they will open a claim and you can't get it closed". This is someone who didn't even know our situation! Their practices are unscrupulous. Never trust them. We are leaving Johnson Insurance, making a formal complaint to the Ombudsman, and talking to our MP. Our insurance will go up because of this claim that was made without our knowledge and that stays on our record. They are doing this on purpose to raise your rates.

I have had Johnson as my insurance company for 15 years. I had my husband go last week to add a second vehicle to our policy and it jumped $370. So we switched insurance companies and Johnson decided to charge us the $460. Because we didn't cancel at the end of a month. Stealing our money. So glad we switched companies.

The most expensive insurance I could have gotten. The worst customer service I've ever received. Plus when it comes down to filing a claim they screw you around until you just cancel the policy to cut your losses. 4 months of waiting for my claim on a stolen vehicle and they tell me it's suspicious because I had to move. I owe $8,000 to the bank because you people are greedy and heartless.

Almost 2 months ago I was rear ended, and that is when my nightmare began. The accident happened at 8:00 MST, and after numerous attempts, I was finally able to get ahold of Johnson Insurance at 10:00 MST. After speaking with one of Johnson's call center employees and providing her with my statement, I was advised to take the car a half hour away to one of their guaranteed auto body shops to get the damages appraised. The autobody shop deemed my car unsafe/ undrivable and kept my car saying that they would let me know when Johnson Insurance gave them the go ahead to start repairs . A few days later I received an e-mail from an adjuster stating that if I had not heard from her by the time I received this letter to please contact her, the letter did not provide any sort of contact information so I just replied to the email providing all my info. 2 days later at 20:00 MST I get a phone call from this adjuster, stating that she was not aware of being assigned my case file but she would gladly assist me (off to a great start). I provided my statement again to my now assigned adjuster, and was asked to please send a copy of the police report, my written statement, pictures of the accident and any other information I had. I was advised that they would give me a call once they got ahold of Wawanesa (the other drivers Insurance company). A week later I get a call from the autobody shop to advise that the Insurance company approved the $15,000 repair to my car.3 days after that I called the adjuster to get an update, and was advised that they deemed the accident No Fault on my part, but due to Wawanesa not returning their calls I would have to pay the $500 deductible to get my car back and would be reimbursed later...I was also given a choice to put a stop work on my car until Wawanesa responded. Not wanting to be in a rental car any longer, paying glass coverage per day, I agreed to pay the deductible in order to get my vehicle back. 4 weeks after the accident happened my car was finally ready. I paid the $500 deductible, and was able to drive away in my own car. After not hearing from the Insurance adjuster in over 2 weeks I left messages for her to find out what was going on...I did not receive a response back until 2 days ago. At that point I was advised that wawanesa was claiming a no fault accident for their driver who ran into the back of me while I was at a full stop! Johnson Insurance has advised that the accident is now being investigated, even after telling me regardless of the circumstances the person that rear ended you is always at fault. Also to top
It off, my adjuster didnt even review the accident report as she wasnt even aware that the other driver was put down as not wearing a seatbelt at the timr of the accident! Im absolutely furious with Johnson Insurance for the way this has/is being handled! I am now obtaining legal advise regarding the situation, and already looking at alternative Insurance companies for my house and vehicle.

I am currently suing Unifund for the money they claim to have paid me for claims that were withdrawn, paid under $300 for theft of a stereo system worth over 5000. i had additional coverage for this so by the time they took the 250 deductible i was left with a $47 cheque but they claim to have paid over $6897 and for my property loss they first declared it as fraud then i took them to court and settled out of court only to get a $2000 cheque that they cancelled when i cashed it. In total my insurance has went up 4000 a year for the next 6 years because the subtotal of your claims is divided into 6 years and when you never save over $23,000 and are paying for it, i do believe that is extortion.

We have been a loyal customer of theirs for the last 20 years. In all that time our rates have always increased every year. It's absolutely ridiculous how much we pay today. Their customer service is atrocious. I recently put through a claim due to an accident that was not my fault. A spare time from an oncoming car rolled through the front end of my vehicle causing serious damage. After the car was repaired and the claim closed, my local service center discovered my front tie rod was loose. The exact point of impact from my accident. However, Johnsons refused to open the claim and re-evaluate it. And the claim adjuster never called me back after several attempts to reach her. We will be switching away immediately. And possibly take a penalty just to be done with it for good. Stay away from this company!!!

Would never recommend this company to anyone, ever! After the long wait just to speak to someone, do not expect your time, business, and interest to be appreciated. They erased, or lost, my insurance history when I was previously insured with them; trying to attain insurance records from them is near impossible, and do not expect to be treated as a person over the phone, no matter how many people you talk to. For a company that charges a hefty premium rate to their non-valued customers, it is not worth your time when there are guaranteed (from personal and friend's experience) BETTER and CHEAPER insurance companies out there.

I am hoping some consumers here can share their actual monthly premiums from month to month to illustrate a point.

Recently, the Ontario government mandated that insurance providers reduce auto insurance rates for consumers. Please see the document link below from FSCO (Financial Services Commission of Ontario).

According to this document, Johnson Insurance (Unifund Assurance Company) has agreed to reduce passenger automobile insurance rates by -4.49% for the first quarter of 2016 (for effective consumer rates as of June 1, 2016).

https://www.fsco.gov.on.ca/en/auto/rates/Pages/q1-2016.aspx

According to my bank debit statements, for my two vehicles and home, here are my premiums by month with month-to-month increase/decrease in percentage terms:

PERIOD PREMIUM % INCREASE or DECREASE
SEP 2015 - NOV 2015 = $225.43
DEC 2015 - FEB 2016 = $225.02 -0.2 %
MAR 2016 - JUL 2016 = $227.29 +1.0 %
AUG 2016 = $259.86 +14.33 %
SEP 2016 = $242.91 -6.98%

As the premiums show, for almost one year , or 11 months, my premiums actually only rose 0.8% (+1.0 - 0.2%) from a rate of $225.43 to $227.29.

Then, inexplicably, from July 2016 to Aug 2016 my rates increased for ONE MONTH only by +14.33% and then DECREASED by -6.98%.

Throughout this entire time, my rates were the same in 3 and 5 month blocks and only changed by factors of 0.2% to 1.0%.

I have not had any accidents, or tickets, or made any claim whatsoever on my home insurance during this time.

My suggestion is that Johnson has arbitrarily increased rates recently 'on paper' and then made it 'appear' as though I received a 6.98% discount on my insurance rates, which would fulfill Johnson's promise to reduce (per FSCO) their rates by a MINIMUM of 4.49%.

I would be interested in other consumers experience with their rates in the recent past in light of my observations.

Signed,
Frustrated Johnson Customer

I went to Johnson Offices today tried to pay my Bill 1 place being New Glasgow, Nova Scotia, Canada and the other place was Antigonish, Nova Scotia, Canada - they have a stupid Policy of not taking cash no more. Please do not deal with the them, they do have a poor service ...I last thought Money is legal tender in Canada - they did not want to take my cash payment. Johnson's what a joke I will go else where with better service even it cost more.