Johnson Insurance Auto Insurance Reviews

It's been like 4 months of fighting with my adjuster that never answers. Plus can't even get back to my lawyer and I have found out that they shorted me a whole month of pay plus some weeks and are in no hurry to help you out if you can't work because of the accident. They love not giving me my income replacement but love still asking for my 200$ Insurance. This company is a joke. I am a good customer that never missed a payment before or after the accident. Still, nothing shows for it. Just a bunch of thieves!

It looks they don't know that time is going and lots of changes have happened in the last 20 years. They operate like it's the mid-1990s now. Everything by mail or phone with over 30-min. Waiting time... Wake up, Johnson. It's 2019. Everyone except for you have moved to the new era of communications. Someone wrote below it's a waste of time to communicate with Johnson, and it's certainly true.

Calling the company - waste of time! They don't have customer service! Agents are very rude people!

Had an at fault collision a month ago. It took over a week to get any information from them about a payout. I was moving out of town and could never get hold of my adjuster, she was either out of the office and no one was covering for her, never answered her phone and kept telling me the "cheque was being sent".
I had dealings with Wawanesa in the past and they were prompt, friendly and got things done.
I will be changing my provider at the next renewal.

I had an accident on January 1st, 2019. I’m insured with Johnson Insurance (Unifund). It’s been 5 months and I still don’t have a date for when I will have my vehicle back. After repeat inquiries that gave no answers I simply get the feeling they just don’t care about not having my vehicle for almost half a year. Although the accident was not my fault, I’m suffering all of the consequences and I’m insurer is fine with it. I would never recommend this insurance company.

I have been a customer paying premiums for 30 years without a claim. I had a hail claim and the whole experience has been a nightmare. I went through two claims adjusters off and on then got a supervisor, from whom I maybe get a response once a month no matter if I call or email. They sent me to a shop that did a terrible job and only half the car got painted. Refused to accept my vehicle as fixed. I just want my vehicle fixed. It is now November and my claim was in June. The worst claim service in the industry... I have been in insurance for years. This is unacceptable, so buyer beware they will take your money but if you need coverage, they just ignore you and hope you will go away. I definitely would warn anyone not to use this company.

Claims adjusters are irresponsive and negligent causing the case of a simple claim to drag out to more than 15 months. I had a terrible claims experience with a claims adjuster that has dragged out to a year and a half with no resolution to date. I was sideswiped by a left-turning vehicle. After reporting the incident, I got a call within a week from my claims adjuster letting me know that the other party had accepted liability. She was friendly and courteous, and I thought that was the last I would ever hear about this. Months later, I received notice from collections saying that the case had not been settled and found out the other party withdrew their acceptance of liability and informed adjuster. But the problem was, the adjuster never informed me of the other party`s change in mind, so there was zero possibility of obtaining traffic records 3 months after the fact to prove my innocence. I believe that the broken link in communication that happened with my adjuster, who I later discovered, has a habit of not seeing emails. So it was very likely she did not see the change of situation with my claim. She said she would discuss with her supervisor the unique case and get back to me, but never did. She became increasingly negligent in responding to my voice mails and emails, gradually with the time of replies stretching out to 1-2 months. Each time that she did respond, it was because I called her and got through to her voicemail (which by the way, she uses as a front to avoid customers she doesn't want to talk to). However, her response each time was unhelpful, telling me that she needed to review the files again, follow up on it and get back to me. She never did give me a conclusive answer. Eventually, she stopped responding altogether. In the end, I had to pay for the loss using my own travel insurance, and Johnson offered no help. Around 8 months into the claim, I called to complain about my experience with Johnson since they gave me no closure about whether I was actually at fault for the incident. My claim got redirected to another adjuster, who contacted me to get all my documents, and told me she would get back to me for closure on my claim. Not surprisingly, she never responded either, even after I emailed her to check the status. I highly recommend you to spend your money at an insurance company that actually protects their customers. Johnson has not only wasted hours of my time but also my money.

I paid when i bought 2017 honda odyssey $6000 down payment plus additional warranty with lease guard fee. But my van got stolen 2 months after i purchased the van. Insurance company refuse to pay any money to me (all the money i paid 2 months ago) and they just want to pay off Honda finance only. This is very frustrating because i paid more than $9000 for just to drive the van for 2 months..

This is fraud.

Very poor service in all area of business. Every year they increase the premium without any reason. My last auto insurance premium for two cars were $4700 and I cancelled with them and got new rate from another insurance company for $2600.