Johnson Insurance Auto Insurance Reviews

Why is it that on August 11, 2015, I am only NOW getting any money for the chiropractic and massage needed as a result of a NO-FAULT accident in February 2014? Oh, and I had a lawyer!

For over a decade I had both my home and auto insurance with UNIFUND. Throughout that time, I found it impossible to get anyone in Richmond Hill's office to respond to my calls or emails (from the advisors on my insurance documents like Joann L. to the person in charge of complaints - Patricia S.) without having to call head office in Newfoundland to complain. Such a hassle! Get it together!!

Although their prices are good, don't let a good deal blindside you.

In 2014 I had my first NO-FAULT accident and this experience was what caused me to leave Johnsons/Unifund for another company. Here are some of the problems I had, as a result of having UNIFUND insurance, with my small NO-FAULT accident:
-adjustor Larry S. incompetence
-adjustor pressured me to visit only UNIFUND approved treatment clinics when I had one already that I trust and visit
-received mail addressed to me with my name and info but about another client's claim, lawyer, and treatments (and I assume they got my info) such a lack of privacy!
-constantly lost faxed documents I or my health clinic sent to them
-would NOT allow documents to be personally delivered since I live in the same town - suspicious
-recorded me down as the driver AT-FAULT, so when I went to shop around for a new insurance company I had to get this cleared up!
-Took 1 year and 6 months to receive money for the Medical and Rehabilitation services that were supposed to be covered by the assigned policy limit of $3500.00 given to me for my accident

So, if you are fine with having to escalate most matters in order to get things resolved (this is costly, stressful and time sucking) and having to spend countless amounts of your OWN money for treatments covered by your policy, then Johnsons/Unifund is for you! Don't be fooled by their great prices, in the end your sanity and care is much more valuable.

Set up insurance with this Johnson for my car. Everything seemed fine with the agent. Tried to pay with a credit card, they said they couldn't accept that. Decided to pay with bank information; gave them everything they needed. Kept getting calls and letters claiming I needed to pay. Kept calling and trying to pay but no one answers after 4 and no one returns calls. When I did get through they said all payments were fine, then I got a call saying I hadn't paid. Never had so much trouble trying to pay a company. Very unorganized and incompetent company, go with someone else if possible. Can't imagine what it would be like if I ever needed to make a claim.

This place is ridiculous. I had one speeding ticket and after being insured by them for 8 years they automatically put me into their high-risk category with a rate increase of over 200%. They quoted me $600 per month for insurance. Are they crazy? Sure... let me just get out my chequebook and pay for that, no big deal.

The customer service is horrendous. If you call and your 'service advisor' is not there, they send you to random people all across Canada who know absolutely nothing about your file and what you are talking about. When we purchased a new car I spent over 2 hours on the phone being transferred around until someone eventually helped me, although not pleasantly.

A lesson to anyone who wants to be insured through these "big guys"... go through a broker. I was able to get my insurance down to $125 a MONTH vs. the $600 per month they quoted me. As soon as you have an accident/ticket, they take that opportunity to screw you. I will be letting everyone know of this terrible experience.

Was with Johnson Insurance for more than 10 years. We have a clean record, never had a claim or accident. Last year moved from the Lakeshore area (Etobicoke), paid $160 per month, to North York (Sheppard). Johnson increases premium only for moving to another area to $275 per month, "Because it's high-risk area". It's increased 72% up!!!
I called a few times and tried to explain, that we lost a job, because of COVID, and this increase we can not handle, economy is no good, but with no result...
Both of us mature, pre-retirement age drivers and we think "Johnson Unifund Insurance" treats us, their customers not fair... We decided to shop around and would try to find better, another insurance company.
Would not recommend to anybody "Johnson Unifund Insurance".

Their insurance is way higher than the other, so I decided to cancel it. Then they charged me $300 cancellation fee without letting you know. I become very frustrated and called them. Their attitude is like- so what? I am not going to refund you. Sue me!

I would give them a zero if this was an option. I had 2 not-at-fault claims with them in the past few years. The speed, quality and professionalism both of the claims were handled very terrible and below any standards. In the first case, it was almost impossible to talk to someone who knew where the claim was at. An adjuster has been assigned to me after I followed up with them after almost 2 weeks from leaving the non-drivable vehicle at a shop. The second claim was even worse. I had to keep calling them every few days to see what is going on as everyone was telling me some other story and keeping in the dark for 2 weeks. I just cancelled the policy with them as I had enough of how they handle everything.

No one showed any respect and they just kept referring me to people who never answered their phone, or respond to v/mails or emails! I had no idea who was managing my case and was very confused. My car sat in the shop for 2.5 weeks! Guys, my car only needed two tires, two rims, and an alignment - something that could be done in one day!!! Yet, they treated the whole process like there were thousands in damage or like it had to be written off. Absolutely ridiculous! No one called me and because my car was at the dealership, the dealership couldn't get through either. The staff were extremely inefficient - in fact, I strongly believe that my seven-year-old could do a better job! I had to take time off work to find out what was going on. The process only heightened my anxiety. No one prioritized my case. The dealership also was given the runaround and were also provided with inconsistent information and in the end, insurance blamed the dealership!!! Typical. I have never experienced such poor customer service, inconsistency and lack of efficiency in service. No one answers their phone, nor do they call back or respond to emails or follow through. I have never felt so hopeless. Staff are abusive where they never hold accountability, instead, they deflect and blame you or the shop/dealership for the errors the insurance made. They are bullies and are completely inefficient. Stay away!

WARNING!! DO NOT GET INSURANCE HERE...I got an online quote with this company. Gave them all the needed information. They sent me a package with reasonable rates and an invoice. I called with regard to make a payment but they required way too much information before accepting payment, so I said: never mind the policy, I'll stay with who I'm already with. They continued to demand payment and I called them and explained why I did not continue with them. Now they have collection agencies after me and they also put a non-payment of premiums on my record so I have a hard time getting quotes elsewhere. DO NOT DEAL WITH THESE CROOKS!!!...

I have been a customer for over 5 years and never had issues. The customer service alone will have me cancel my insurance with them when it expires.

NEVER USE THIS COMPANY! STAY AWAY

I received a call feedback email. Is this a joke? I didn't contact Johnson. They contacted me. And, they contacted me to tell me how their system made an error and then proceeded to tell me false information, and then told me I was going to have to pay more than double the additional amount quoted back in August because of some mysterious "error" in the system. When I asked to speak to a supervisor, the agent told me I could, but that they were not going to tell me anything different. A supervisor was not available, so now I'm supposedly waiting between 24-48 hours for a callback. The survey sent to me doesn't contain an option for "Johnson called me to tell me how they screwed up and are now going to charge me more than I was quoted".