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Johnson Insurance Auto Insurance Reviews

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(196 reviews)
Johnson Insurance
1.5 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
33.3%
Agent/rep availability
33.3%
Agent/rep knowledge
33.3%

Top negative trending topics ?

Agent/rep availability
33.3%
Claim - adjuster
33.3%
Agent/rep attitude
16.7%
Agent/rep callbacks
16.7%
Cancellation experience
16.7%
Claim - not-at-fault
16.7%
Claim - rental car
16.7%
Claim - theft
16.7%
Claim - total loss
16.7%
Claim processing time
16.7%
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Agent/rep attitude (12) Agent/rep availability (4) Agent/rep callbacks (3) Agent/rep knowledge (9) Billing/payments (41) Broker experience (1) Cancellation experience (41) Cancellation fee (4) Claim - adjuster (10) Claim - denial (1) Claim - not-at-fault (3) Claim - rental car (8) Claim - repair shop (12) Claim - theft (2) Claim - total loss (4) Claim - windshield/glass (3) Claim payout amount (4) Claim processing time (13) Complaints/ombudsman (12) COVID Handling (1) Discounts, deals, rewards (4) Email/message wait time (5) Insurance Rates, Prices (39) Legal actions (1) Online chat (1) Phone wait times (12) Policy changes experience (4) Policy coverage (31) Rates after claim (2) Rates at renewal (6) Rates competitiveness (11) Rates for bad drivers (5) Rates for good drivers (9) Rates for long-term clients (1) Rates for second driver (1) Rates for seniors (1) Rates for students (2) Rates for young drivers (1) Rates in bundle (3) Refund (2) Renewal experience (1) Roadside Assistance (1)
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HIGHWAY ROBBERY!

by Alex P. on Mar 18, 2021
1 out of 5 stars

Was with Johnson Insurance for more than 10 years. We have a clean record, never had a claim or accident. Last year moved from the Lakeshore area (Etobicoke), paid $160 per month, to North York (Sheppard). Johnson increases premium only for moving to another area to $275 per month, "Because it's high-risk area". It's increased 72% up!!!
I called a few times and tried to explain, that we lost a job, because of COVID, and this increase we can not handle, economy is no good, but with no result...
Both of us mature, pre-retirement age drivers and we think "Johnson Unifund Insurance" treats us, their customers not fair... We decided to shop around and would try to find better, another insurance company.
Would not recommend to anybody "Johnson Unifund Insurance".

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Review topics
Policy changes experience Rates for long-term clients Rates for seniors